This report analyzes the worldwide markets for Business Process Management (BPM) in US$ Million. The report provides separate comprehensive analytics for the US, Canada, Europe, Asia-Pacific, and Rest of World.  Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a six-year historic analysis is provided for these markets. The report profiles 138 companies including many key and niche players such as Adobe Systems Incorporated, Appian Corporation, Fujitsu America, Inc., Global 360, Inc., Hewlett Packard Development Company, IBM Global Services, Intalio, Inc., Metastorm, Inc., Microgen plc, Microsoft Corporation, Oracle Corporation, Pegasystems, Inc., Progress Software Corporation, Red Hat, Inc., SAP AG, Software AG, TIBCO Software, Inc., and Vitria Technology, Inc. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

TABLE OF CONTENTS

BUSINESS PROCESS MANAGEMENT (BPM) 						MCP-6211
A GLOBAL STRATEGIC BUSINESS REPORT


                                            CONTENTS



  1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS                       1
      Study Reliability and Reporting Limitations                          1
      Disclaimers                                                          2
      Data Interpretation & Reporting Level                                3
       Quantitative Techniques & Analytics                                 3
      Product Definitions and Scope of Study                               3

  2. INDUSTRY OVERVIEW                                                     4
      BPM: A Tool for Efficient Process Management                         4
      Recession and the BPM Market                                         4
       Automation: Strategy to Ride Through Tough Times                    5
      Current & Future Analysis                                            5
      Factors Influencing Growth in the BPM Market                         6
      Cloud Computing to Fuel Growth                                       7
      Growing Demand for BPM Software Tools                                7
       Common Tools in Use                                                 8
      BPM Infrastructure Market - An Overview                              8
       Factors Affecting Growth in BPM Infrastructure Market               9
      Commercial BPM Market                                                9

  3. MARKET DYNAMICS                                                       11
      Focus on ‘Simplified’ BPM                                            11
      BPM Aids in Implementation of Automated Processes                    11
      BPM Seamlessly Unites Enterprise                                     11
      Alignment of IT with BPM                                             12
      New Technologies: Potential for Growth                               12
       Adoption of Dynamic BPM                                             12
       Composition: The Preferred Alternative to Code Writing              12
       Convergence Between BPM and Mature Technologies                     13
       Greater Multi-Enterprise Integration                                13
       Graphic Process Modeling Finds Favor Over Textual Model             13
       Other Emerging Trends                                               13
      Customer-Centric Strategies Drive Process Changes                    14
      Enterprise 2.0 - The New BPM Version                                 14
      Emergence of the SaaS Model                                          14
       Increased Transparency & Ease of Use                                15
       Increased Collaboration                                             15
       Easy Integration & Rapid Implementation                             15
       Reduced Capital Expenditure & Risk                                  15
       Greater Consumer Satisfaction                                       16
      SOA and BPM: Solutions for Enhancing Process Efficiency              16
      Human-Centric BPM: Potential for Growth                              17
      BPM Complements Business Activity Monitoring                         17

  4. COMPETITIVE LANDSCAPE                                                 18
      The Leading Market Players                                           18
       Vendor Classification by Functionality                              18
       Competition Intensifies Between Pure Play and Large Vendors         18
      Business Process Engine Market                                       19
       Table 1: Leading Players in the Global Business Process
       Engine License, Maintenance and Services Market (2009):
       Percentage Share Breakdown of Revenues for IBM, Oracle,
       Adobe, Software AG, Microsoft, Pegasystems, TIBCO and Others
       (includes corresponding Graph/Chart)                                19
      BPM Automated Process Market                                         20
       Table 2: Leading Players in the Worldwide Business Process
       Automation License, Maintenance and Services Market (2009):
       Percentage Share Breakdown of Revenues for IBM, Oracle,
       Software AG, TIBCO and Others (includes corresponding
       Graph/Chart)                                                        20
      Business Process Change Building CRM Market                          20
       Table 3: Leading Players in the Global Business Process
       Change Building CRM Market (2009): Percentage Share Breakdown
       of License, Maintenance and Services Revenues for
       Pegasystems, IBM Global Services, Accenture, and Others
       (includes corresponding Graph/Chart)                                20
      BPM Document Automated Process Market                                21
       Table 4: Leading Players in the Worldwide Business Management
       Document Management License, Maintenance and Services Market
       (2009): Percentage Share Breakdown of Revenues for Adobe,
       Microsoft, and Others (includes corresponding Graph/Chart)          21

  5. PRODUCT OVERVIEW                                                      22
      Business Process Management: A Conceptual Definition                 22
       The Need for BPM                                                    22
      BPM Characteristics                                                  22
      Historical Perspective                                               23
       Evolution of Commercial BPM                                         23
      BPM Life Cycle                                                       24
      Business Activity Monitoring (BAM)                                   25
      BPM Software and Solutions                                           26
       Requirements of BPM Software                                        26
      BPM Suite (BPMS)                                                     27
       Components of BPMS                                                  28
       BPM Suite Functionality                                             29
      Business Process Flexibility                                         31
      Business Process Management Services                                 31
      BPM Standards: An Insight                                            32
       Business Process Management Notation (BPMN)                         32
       Business Process Execution Language (BPEL)                          32
      Advantages of Employing BPM                                          33
      Challenges Faced in BPM adoption                                     34

  6. END-USE MARKETS: AN OVERVIEW                                          35
      BPMS - The New Obligation for Every Industry                         35
       BPM Role in Select Industry Verticals                               35
       BPM Applications in Various Sectors                                 36
      BPM End-Use Segment Analysis                                         36
       Table 5: Global BPM Market (2010E): Percentage Share
       Breakdown of Revenues by End-Use Segment for Banking,
       Financial Services, Manufacturing, Telecommunications,
       Insurance, Retail, and Others (includes corresponding
       Graph/Chart)                                                        37
      BPM Software in Banking Sector                                       37
      BPM Software in Government Sector                                    38
      BPM in the Pharmaceuticals Industry                                  38

  7. PRODUCT INNOVATIONS/INTRODUCTIONS                                     39
      ViryaNet and Intalio to Unveil Mobile Workforce Management™          39
      BonitaSoft Launches Bonita Open Solution 5.3                         39
      IBM Launches Blueworks Live                                          39
      Questetra Introduces Version 7 of BPM SaaS Suite                     39
      Progress Software Launches Progress® OpenEdge® BPM                   40
      Oracle Introduces Oracle BPM Suite 11g                               40
      Alfresco Software Introduces Activiti BPM technology                 40
      Progress Software Launches Progress® Responsive Process
       Management Suite                                                    40
      Software AG Launches Communication Enabled BPM Solution              41
      Global 360 Introduces analystView 3.0                                41
      Virtusa Introduces Business Process Competency Center                41
      Smart Online Launches OneBiz 1.1                                     42
      Pegasystems Releases Customer Process Manager™ Software              42
      Pegasystems Releases SmartPaaS™ Platform-as-a-Service                42
      Newgen Software Technologies Introduces OmniFlow Version 8.0         43
      Intalio Launches Intalio|BPM 6.0                                     43
      Lombardi Introduces Teamworks 7                                      44
      Callidus Software Launches BPM Solution for Incentive Management     44
      Appian Unveils the Appian 6 BPM Suite                                45
      Fujitsu Releases Interstage BPM Version 11                           45
      Vitria Upgrades BPM Suite with Cloud Computing                       45
      Global 360 Announces BPM Integration with Microsoft BizTalk
       Server 2009                                                         46
      Global 360 Introduces viewPoint™ Persona-Based BPM Solution          46
      Intalio Introduces Intalio|On Demand Open Source BPM System          46
      Oracle Rolls Out Oracle® BPM Suite                                   47
      Vitria Introduces the M3O Web 2.0 BPM Suite                          47
      Savvion Unveils Savvion Banking Foundation                           47
      Fujitsu Rolls Out Interstage® Business Process Manager Version 10    47
      IBM Launches New Range of BPM Services and Software                  48
      Progress Software Launches Progress Actional 7.1 SOA
       Management Product Line                                             48
      QPR Software Launches QPR 8                                          49
      Oracle Unveils Oracle Business Process Management 10g Release 3      49
      Savvion Introduces Savvion BusinessManager 7.5                       49
      Pegasystems Unveils Business Process Management Platform-as-a -
       Service                                                             49
      CSB-System Unveils Updated Version of BPM Software                   50
      Amadeus International Rolls Out eQCM[R] Version 7.3                  50
      BEA Unveils BPM Assessment Tool                                      50
      ARINC Managed Services Launches Business Process Management
       Tools for Airports                                                  50

  8. RECENT INDUSTRY ACTIVITY                                              52
      Progress Software Purchases Savvion                                  52
      IBM Acquires Lombardi                                                52
      Invensys Acquires Skelta Software                                    52
      Accenture Takes Over Knowledge Rules                                 52
      Invensys Skelta Enters into a Strategic Partnership with ZILLIONe    53
      TCS Inks an Agreement with Pegasystems                               53
      Larsen & Toubro Infotech Enters into Strategic Agreement with IBM    53
      Northrop Grumman Obtains Business Contract from Texas Local
       Government                                                          53
      Wipro Collaborates with Pegasystems                                  54
      Metastorm Extends Asian Operations                                   54
      IBM Acquires ILOG                                                    54
      MphasiS Takes Over AIG Systems Solutions                             54
      IBM Acquires SPSS                                                    55
      Liaison Technologies Takes Over First Thought Consulting             55
      inubit Partners with Cavendish to Expand BPM Suite Market            56
      Accenture and Banco Santander Ink Agreement                          56
      HCL Technologies Signs Strategic Deal with Savvion                   57
      eXo Platform Collaborates with BonitaSoft                            57
      Metastorm Selects Formscan                                           57
      Cordys Inks Agreement with Powel                                     57
      Aufait Technologies and Intalio Enter into Strategic Partnership     58
      PNMsoft and Microsoft Collaborate                                    58
      RvaluE Enters into Strategic Partnership with Newgen Software
       Technologies                                                        58
      EFG Financial Products Chooses Appian Enterprise                     59
      Singularity Partners with MphasiS                                    59
      Verizon Communications and BuilderMT Sign Agreement                  59
      MetaPower International Bags Purchase Order                          60
      Aviva Chooses Lombardi                                               60
      SSH Selects Appian Enterprise BPM Suite                              60
      MetaPower Secures Australian Patent for UCoDA BPM Technology         61
      Global 360 Aligns Teams Up with KnowledgeLake                        61
      Ascentn Adopts New Company Name                                      61
      Emtec Takes Over eBusiness Applications Solutions and Aveeva         62
      Village EDOCS Acquires Decision Management Company                   62
      Inspire Technologies Acquires GFT inboxx's BPM products              63
      Red Hat Takes Over Amentra and JBoss                                 63
      EDM Group Acquires Business Designs                                  63
      Situs Acquires Snapwire                                              63
      Idhasoft Takes Over Enterpulse                                       63
      SAP Ventures Acquires Minority Stake in Newgen Software
       Technologies                                                        64
      Open Text Takes Over Spicer Corporation’s Division                   64
      Anone® Enters into Partnership with Appian                           64
      Tibco Software Enters into Partnership with OpenSpan                 65
      JNetDirect Enters into Partnership with Macronetics                  65
      BuilderMT Establishes Incendio Technology Division                   65
      Pegasystems to Establish New Facility in Hyderabad                   66
      Consulting Net Enters into Partnership with Alero Technology         66
      Intalio Partners with Alfresco and Integrates BPM with ECM           66
      Intalio and IT Frontier Create Japanese Community Site               66
      Intalio and Informatica Sign OEM Agreement                           67
      Skelta Software Selects Al Reyami Technologies                       67
      ADP Streamline Installs Metastorm Software                           67
      Network Rail Opts for Metastorm Software for Automation of
       Processes                                                           67
      City of Richmond Installs Metastorm BPM®                             68
      Addleshaw Goddard Selects Metastorm BPM                              68
      ING Life Korea Deploys TIBCO SOA Software Solutions                  68
      STA Opts for Vitria Technology to Solve Business Process
       Exceptions                                                          68
      QinetiQ Takes Over ITS                                               69
      Metastorm Takes Over Process Competence                              69
      Software AG Acquires WebMethods                                      69

  9. FOCUS ON SELECT GLOBAL PLAYERS                                        70
      Adobe Systems Incorporated (US)                                      70
      Appian Corporation (US)                                              70
      Fujitsu America, Inc. (US)                                           70
      Global 360, Inc. (US)                                                71
      Hewlett Packard Development Company (US)                             71
      IBM Global Services (US)                                             71
      Intalio, Inc. (US)                                                   72
      Metastorm, Inc. (US)                                                 72
      Microgen plc (UK)                                                    73
      Microsoft Corporation (US)                                           73
      Oracle Corporation (US)                                              73
      Pegasystems, Inc. (US)                                               74
      Progress Software Corporation (US)                                   74
      Red Hat, Inc. (US)                                                   75
      SAP AG (Germany)                                                     75
      Software AG (Germany)                                                75
      TIBCO Software, Inc. (US)                                            76
      Vitria Technology, Inc. (US)                                         76

  10. GLOBAL MARKET PERSPECTIVE                                            77
      Table 6: World Recent Past, Current & Future Analysis for
      Business Process Management by Geographic Region - US, Canada,
      Europe, Asia-Pacific and Rest of World Markets Independently
      Analyzed with Annual Sales Figures in US$ Million for Years
      2009 through 2017 (includes corresponding Graph/Chart)               77

      Table 7: World Historic Review for Business Process Management
      by Geographic Region - US, Europe, Asia-Pacific and Rest of
      World Markets Independently Analyzed with Annual Sales Figures
      in US$ Million for Years 2003 through 2008 (includes
      corresponding Graph/Chart)                                           78

      Table 8: World 15-Year Perspective for Business Process
      Management by Geographic Region - Percentage Breakdown of
      Value Sales for North America, Europe, Asia-Pacific and Rest
      of World Markets for Years 2003, 2010 & 2017 (includes
      corresponding Graph/Chart)                                           79

  11. THE UNITED STATES                                                    80
       Market Analysis                                                     80
        Table 9: US Recent Past, Current & Future Analysis for
        Business Process Management Analyzed with Annual Sales
        Figures in US$ Million for Years 2009 through 2017 (includes
        corresponding Graph/Chart)                                         80

        Table 10: US Historic Review for Business Process Management
        Analyzed with Annual Sales Figures in US$ Million for Years
        2003 through 2008 (includes corresponding Graph/Chart)             80

  12. CANADA                                                               81
       Market Analysis                                                     81
        Table 11: Canadian Recent Past, Current & Future Analysis
        for Business Process Management Analyzed with Annual Sales
        Figures in US$ Million for Years 2009 through 2017 (includes
        corresponding Graph/Chart)                                         81

        Table 12: Canadian Historic Review for Business Process
        Management Analyzed with Annual Sales Figures in US$ Million
        for Years 2003 through 2008 (includes corresponding
        Graph/Chart)                                                       81

  13. EUROPE                                                               82
       Market Analysis                                                     82
        Table 13: European Recent Past, Current & Future Analysis
        for Business Process Management by Geographic Region -
        France, Germany, UK, and Rest of Europe Markets
        Independently Analyzed with Annual Sales Figure in US$
        Million for Years 2009 through 2017 (includes corresponding
        Graph/Chart)                                                       82

        Table 14: European Historic Review for Business Process
        Management by Geographic Region - France, Germany, UK, and
        Rest of Europe Markets Independently Analyzed with Annual
        Sales Figures in US$ Million for Years 2003 through 2008
        (includes corresponding Graph/Chart)                               83

        Table 15: European 15-Year Perspective for Business Process
        Management by Geographic Region - Percentage Breakdown of
        Value Sales for France, Germany, UK, and Rest of Europe
        Markets for Years 2003, 2010 & 2017 (includes corresponding
        Graph/Chart)                                                       84

  14. ASIA-PACIFIC                                                         85
      A.Market Analysis                                                    85
        Outlook                                                            85
        India                                                              85
      B.Market Analytics                                                   86
        Table 16: Asia-Pacific Recent Past, Current & Future
        Analysis for Business Process Management Analyzed with
        Annual Sales Figures in US$ Million for Years 2009 through
        2017 (includes corresponding Graph/Chart)                          86

        Table 17: Asia-Pacific Historic Review for Business Process
        Management Analyzed with Annual Sales Figures in US$ Million
        for Years 2003 through 2008 (includes corresponding
        Graph/Chart)                                                       87

  15. REST OF WORLD                                                        88
       Market Analysis                                                     88
        Table 18: Rest of World Recent Past, Current & Future
        Analysis for Business Process Management Analyzed with
        Annual Sales Figures in US$ Million for Years 2009 through
        2017 (includes corresponding Graph/Chart)                          88

        Table 19: Rest of World Historic Review for Business Process
        Management Analyzed with Annual Sales Figures in US$ Million
        for Years 2003 through 2008 (includes corresponding
        Graph/Chart)                                                       88


 COMPETITIVE LANDSCAPE

     Total Companies Profiled: 138 (including Divisions/Subsidiaries - 147)

     ------------------------------------------
     Region/Country                     Players
     ------------------------------------------
     The United States                     84
     Canada                                 5
     Japan                                  2
     Europe                                34
      France                                2
      Germany                              10
      The United Kingdom                   11
      Rest of Europe                       11
     Asia-Pacific (Excluding Japan)        21
     Middle-East                            1
     ------------------------------------------