This report analyzes the worldwide markets for Conferencing and Collaborative Services in US$ Million. The major product segments analyzed are Audio Conferencing, Video Conferencing, and Web Conferencing. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, and Rest of World. Annual forecasts are provided for each region for the period of 2000 through 2010. The report profiles 258 companies including many key and niche players worldwide such as ACT Teleconferencing, Inc., AT&T Inc., Chorus Call, Inc., ConferencePlus, Connex International, Eagle Teleconferencing Services, Inc, Equant, Genesys Conferencing, G2J.com Videoconferencing, Global Crossing Conferencing, Global Link Communication, InterCall, Raindance Communications, Interwise, IVCi, MeetingOne, Premiere Global Services, Inc., Qwest Communications International, Service Point Australia Pty Limited, TELUS Corporation, Telia Sonera, Verizon Business, Wavenet Conferencing Ltd., and WebEx Communications, Inc. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

CONFERENCING AND COLLABORATIVE SERVICES						MCP-1468
A GLOBAL STRATEGIC BUSINESS REPORT


                                            CONTENTS


  I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS


 II. EXECUTIVE SUMMARY

  1. Overview & Outlook                                                 II-1
      Conferencing Industry Excels on  Technological Advancements       II-1
      Current & Future Analysis                                         II-1
       Regional Perspective                                             II-1
        US Represents the Single Largest Market                         II-1
         Table 1: World Market for Conferencing &  Collaborative
         Services (2000-2010): Geographic  Regions (US, Canada,
         Japan, Europe, Asia-Pacific,  Latin America, and Rest of
         World) Ranked by  Growth (includes corresponding
         Graph/Chart)                                                   II-1
        Asia-Pacific Witnesses Skyrocketing Growth                      II-2
       Segmental Analysis                                               II-2
        Audio Accounts for a Lion's Share                               II-2
         Table 2: World Market for Audio Conferencing &
         Collaborative Services (2000-2010): Geographic  Regions
         (US, Canada, Japan, Europe, Asia-Pacific,  and Rest of
         World) Ranked by Growth (includes corresponding
         Graph/Chart)                                                   II-2
        Video Conferencing on a Growth Spree                            II-2
         Table 3: World Market for Video Conferencing &
         Collaborative Services (2000-2010): Geographic  Regions
         (US, Canada, Japan, Europe, Asia-Pacific,  and Rest of
         World) Ranked by Growth (includes corresponding
         Graph/Chart)                                                   II-3
        Monstrous Demand for Web Conferencing &  Collaborative Services II-3
         Table 4: World Market for Web Conferencing & Collaborative
         Services (2000-2010): Geographic  Regions (US, Canada,
         Japan, Europe, Asia-Pacific,  and Rest of World) Ranked by
         Growth (includes corresponding Graph/Chart)                    II-3

  2. Industry Overview                                                  II-4
      Growing Need for 'Convenience' Drives  Conferencing Industry      II-4
       Key Factors Determining the Growth of Conferencing  in the
        Order of Ranking                                                II-4
      Greater Deployment of Converged Networks                          II-4
       Cost Reduction                                                   II-5
       IP Convergence Challenges                                        II-5
      An Evolutionary Scan of Companies in  the Conferencing Market     II-5
      Audio Conferencing - A Snapshot of  Evolutionary Stages           II-6
      Challenges and Opportunities in the Audio  Conferencing Industry  II-6
       Certain critical issues influencing the service  provider
        sector include:                                                 II-7
      Video Conferencing Market - A Close Look                          II-7
      Web Conferencing - A Happening Tool                               II-7
      Conferencing Service Providers - An Insight                       II-8
      A Review of Pricing Models for Conferencing Services              II-8
       Pay Per Use                                                      II-8
       Pay Per Seat                                                     II-9
       Self-Hosted                                                      II-9

  3. Market Dynamics                                                    II-10
      Collaborative Technologies Market Outpaces  Overall Telecom
       Growth                                                           II-10
      Budding Demand for Conferencing Services                          II-10
      Key Factors Influencing the Choice of  Conferencing Services      II-10
      Captivating Conferencing &  Collaborative Technologies            II-10
      Emergence of Live E-Collaboration Market                          II-11
      Web and Audio Conferencing Likely to  Outperform Video
       Conferencing                                                     II-11
      Unattended Call Prices Become More Gratifying                     II-11
      Audio Conferencing Services Market Continues  Steady Growth       II-12
      Video Conferencing Solutions Striving for  Market Acceptance      II-12
      Web Conferencing - An Infant Market with Better  Room for
       Expansion                                                        II-12
      Increasing Convergence of Collaborative Technologies              II-13
      Cultural Differences Contribute to Adoption of  Collaboration
       Technologies                                                     II-13
      Unified Conferencing - The Buzz Word of  Conferencing World       II-13
      Session Initiation Protocol Set to Revolutionize IP
       Communication Industry                                           II-13
      Emergence of IP Telephony Drives Tabletop and Installed  Audio
       Conferencing Systems Markets                                     II-14
      Integration of Hardware Platforms Stimulates  Collaborative
       Market                                                           II-14
       Form Factor and Mobility                                         II-15
       Desktop Collaboration                                            II-15

  4. Conferencing & Collaboration - A Holistic Scan                     II-16
      Conferencing & Collaboration                                      II-16
      Conferencing Technologies Serve Long-Term  Business Needs         II-16
      Pros and Cons                                                     II-16
      Emergence of Collaborative Software Market                        II-17
      Collaborative Systems                                             II-17
       Applications                                                     II-17
        Integrated Collaborative Environment                            II-17
        Message Applications                                            II-18
        Team Collaborative Applications                                 II-18
      Recommendations for Enterprises  Deploying Collaborative Tools    II-19
        Evaluate the Requirements                                       II-19
        Mobile Conferencing                                             II-19
      Introduction To eCollaboration                                    II-19
       ECollaboration Choices                                           II-20
        Hosted Services                                                 II-20
        Managed Services                                                II-20
        Video Presenter                                                 II-20
        In-House Options                                                II-20
      Conferencing Models                                               II-20
      Integrated Collaborative Environment                              II-21
      Conferencing Equipment                                            II-21
       Multi Point Control Unit (MCU)                                   II-21
       Video Capture Card                                               II-21
      Network Infrastructure                                            II-22
       ISDN                                                             II-22
       Internet Protocol                                                II-22
       Gatekeepers                                                      II-22
       Gateways                                                         II-22
       Set Top Box                                                      II-22
      User Interface Equipment                                          II-22
       Minimal                                                          II-22
       Keypads and Display                                              II-23
       Keyboard and Graphical User Interface (GUI)                      II-23
      Types of Conferencing                                             II-23
       Audio Conferencing                                               II-23
       Videoconferencing                                                II-24
       Web Conferencing                                                 II-24
      A Comprehensive Overview of Conferencing Modes                    II-25
       Videoconferencing                                                II-25
        Types of Set-Up                                                 II-25
        Bandwidth Dynamics                                              II-26
        Conferencing Standards                                          II-27
        Videoconferencing System Statistics                             II-28
        Technologies Involved - ISDN And IP                             II-28
        Cabling Concerns                                                II-29
        Applications                                                    II-29
        Drivers and Inhibitors                                          II-30
         Table 5: Videoconferencing Deployment Level  Among CIOs in
         the US (2006 E) (includes  corresponding Graph/Chart)          II-31

         Table 6: Video Conferencing Users' Spending  Plans
         (2005-2006) (includes corresponding  Graph/Chart)              II-32

         Table 7: VoIP Deployment Plans of Video  Conferencing Users
         in the US for 2005-2006  (includes corresponding
         Graph/Chart)                                                   II-32
      Web Conferencing                                                  II-32
       Mode of Selling Web Conference                                   II-32
        Table 8: Web Conferencing Service Market Worldwide (2004):
        Percentage Breakdown of Service Providers by Player - WebEx,
        Genesys Conferencing, Microsoft, Raindance,  and Others
        (includes corresponding Graph/Chart)                            II-33
       Benefits of Web Conferencing to Enterprises                      II-33
        Fast Development Cycle                                          II-33
        Quick Distribution of Information                               II-34
        Training                                                        II-34
        Informative Tool                                                II-34
        Remote Working                                                  II-34

  5. Service Introductions/Product Launches                             II-35
      Obidicut Unveils Latest Teleconferencing  and Long-Distance
       Service                                                          II-35
      StarBak Introduces Integrated Network Platform                    II-35
      Expedite Unleashes Videoconferencing  Resource Management VRM
       v1.7                                                             II-35
      WebEx Introduces WebOffice for SMBs                               II-35
      MCI Introduces Global Meet                                        II-35
      WILink Plc Stages Vcall Web Conferencing 4.0                      II-36
      IVCi and Polycom Launches New IP  Video Conferencing Solution     II-36
      Fujitsu Asia Introduces New Web  Conferencing Solution            II-36
      Equant Announces a Comprehensive  Global IP Video Conferencing
       Solution                                                         II-36
      AiTS Launches AiTS VAR4 Video Conferencing                        II-36
      Polycom Debuts Polycom Conference Suite 5.0                       II-36
      Avaya Launches New Audio Conferencing Solution                    II-37
      Equant Introduces Comprehensive  IP Videoconferencing Solution    II-37
      Sonexis Rolls Out ConferenceManager                               II-37
      Octave Delivers Real-time Monitoring  Solution for Audio
       Conferencing                                                     II-37
      Sonexis Announces ConferenceManager                               II-37
      Broadwing Unveils New IP  Videoconferencing Solution              II-37
      MetraTech and Octave Launch Windows Messenger  based Group
       Voice Conferencing Software                                      II-38
      First Virtual Communications Releases  Advanced Version of
       Click to Meet                                                    II-38

  6. Recent Industry Activity                                           II-39
      Verizon Communications Acquires MCI                               II-39
      InterCall Acquires Raindance                                      II-39
      Wire One Technology Merges with V-SPAN                            II-39
      Emblaze Systems Merges with  VCON Telecommunications              II-39
      RADVISION Acquires First Virtual Communications                   II-39
      GTX Global Corporation Signs Agreement  with Heel Strike          II-39
      Alcatel Acquires eDial                                            II-39
      GlowPoint Pacts with SoHo Video Solutions                         II-40
      IVCi Signs an Agreement with Sonexis                              II-40
      Polycom Strikes Deal with Microsoft                               II-40
      VCON Declares Agreement with Nine Lanes                           II-40
      VCON Partners with TECHNOTAP                                      II-40
      VCON Announces Partnership Agreement with ATEME                   II-40
      WebEx Buys NCR Web Conferencing Patents                           II-41
      Sonexis Partners with SignUp4                                     II-41
      Raindance Allies with Logitech                                    II-41
      Forgent Acquires Network Simplicity                               II-41
      ClearOne Completes Acquisition of E.mergent                       II-41
      Octave Pacts with MetraTech                                       II-41
      Viseon Strikes Deal with Octave                                   II-42
      Polycom Acquires PictureTel                                       II-42
      RSI Systems Signs Agreement with  Genesys Conferencing            II-42

  7. Focus on Select Players                                            II-43
      ACT Teleconferencing, Inc. (USA)                                  II-43
      AT&T Inc. (USA)                                                   II-43
      Chorus Call, Inc (USA)                                            II-43
      ConferencePlus (USA)                                              II-43
      Connex International (USA)                                        II-44
      Eagle Teleconferencing Services, Inc (USA)                        II-44
      Equant (The Netherlands)                                          II-44
      Genesys Conferencing  (France)                                    II-44
      G2J.com Videoconferencing (UK)                                    II-44
      Global Crossing Conferencing (USA)                                II-45
      Global Link Communication (USA)                                   II-45
      InterCall (USA)                                                   II-45
       Raindance Communications (USA)                                   II-45
      Interwise (USA)                                                   II-45
      IVCi  (USA)                                                       II-46
      MeetingOne (USA)                                                  II-46
      Premiere Global Services, Inc. (USA)                              II-46
      Qwest Communications International (USA)                          II-46
      Service Point Australia Pty Limited (Australia)                   II-47
      TELUS Corporation (Canada)                                        II-47
      Telia Sonera (Sweden)                                             II-47
      Verizon Business (USA)                                            II-47
      Wavenet Conferencing Ltd. (Ireland)                               II-47
      WebEx Communications, Inc. (USA)                                  II-48

  8. Global Market Perspective                                          II-49
      Table 9: World Recent Past, Current & Future Analysis for
      Conferencing and Collaborative Services by Geographic  Region -
      US, Canada, Japan, Europe, Asia Pacific (excluding Japan),
      and Rest of World Markets Independently Analyzed  with Annual
      Sales Figures in US$ Million for Years 2000 through 2010
      (includes corresponding Graph/Chart)                              II-49

      Table 10: World 10-Year Perspective for Conferencing and
      Collaborative Services by Geographic Region - Percentage
      Breakdown of Dollar Sales for US, Canada, Japan, Europe,
      Asia-Pacific (excluding Japan), and Rest of World  Markets for
      2000, 2005 & 2010 (includes  corresponding Graph/Chart)           II-49

      Table 11: World Recent Past, Current & Future Analysis for
      Audio Conferencing Services by Geographic Region - US, Canada,
      Japan, Europe, Asia Pacific (excluding Japan),  and Rest of
      World Markets Independently Analyzed with  Annual Sales
      Figures in US$ Million for Years 2000  through 2010 (includes
      corresponding Graph/Chart)                                        II-50

      Table 12: World 10-Year Perspective for Audio Conferencing
      Services by Geographic Region - Percentage Breakdown of Dollar
      Sales for US, Canada, Japan, Europe, Asia-Pacific (excluding
      Japan), and Rest of World Markets for 2000,  2005 & 2010
      (includes corresponding Graph/Chart)                              II-50

      Table 13: World Recent Past, Current & Future Analysis for
      Video Conferencing Services by Geographic Region - US, Canada,
      Japan, Europe, Asia Pacific (excluding Japan), and Rest of
      World Markets Independently Analyzed with Annual Sales Figures
      in US$ Million for Years 2000 through  2010 (includes
      corresponding Graph/Chart)                                        II-51

      Table 14: World 10-Year Perspective for Video Conferencing
      Services by Geographic Region - Percentage Breakdown of Dollar
      Sales for US, Canada, Japan, Europe,  Asia-Pacific (excluding
      Japan), and Rest of World  Markets for 2000, 2005 & 2010
      (includes  corresponding Graph/Chart)                             II-51

      Table 15: World Recent Past, Current & Future Analysis for Web
      Conferencing Services by Geographic Region - US, Canada,
      Japan, Europe, Asia Pacific (excluding Japan),  and Rest of
      World Markets Independently Analyzed with  Annual Sales
      Figures in US$ Million for Years 2000  through 2010 (includes
      corresponding Graph/Chart)                                        II-52

      Table 16: World 10-Year Perspective for Web Conferencing
      Services by Geographic Region - Percentage Breakdown of Dollar
      Sales for US, Canada, Japan, Europe, Asia-Pacific (excluding
      Japan), and Rest of World Markets for 2000,  2005 & 2010
      (includes corresponding Graph/Chart)                              II-52


III. MARKET

  1. The United States                                                  III-1
      A.Market Analysis                                                 III-1
        Current & Future Analysis                                       III-1
         Table 17: US Market for Conferencing & Collaborative
         Services (2000-2010): Service Segments (Audio, Video, and
         Web) Ranked by Growth (includes  corresponding Graph/Chart)    III-1
        Sept. 11 Attacks Spur the Emergence of  Conferencing Solutions  III-1
        US Videoconferencing Services Market:  Challenges Ahead of
         Service Providers                                              III-2
         Table 18: US Market for Videoconferencing Systems by
         Vertical Markets (2004, 2005 & 2006 E): Percentage
         Breakdown of Revenues for Corporate, Education, Healthcare
         and Government Sectors (includes corresponding Graph/Chart)    III-2
        Service Introductions/Product Launches                          III-3
        Strategic Corporate Developments                                III-6
        Review of Key Players                                           III-9
      B.Market Analytics                                                III-13
        Table 19: US Recent Past, Current & Future Analysis for
        Conferencing and Collaborative Services by Segment - Audio
        Conferencing, Video Conferencing, and Web Conferencing
        Markets Independently Analyzed with  Annual Sales Figures in
        US$ Million for Years 2000  through 2010 (includes
        corresponding  Graph/Chart)                                     III-13

        Table 20: US 10-Year Perspective for Conferencing and
        Collaborative Services by Segment - Percentage  Breakdown of
        Dollar Sales for Audio Conferencing,  Video Conferencing,
        and Web Conferencing  Markets for 2000, 2005 & 2010
        (includes  corresponding Graph/Chart)                           III-13

  2. Canada                                                             III-14
      A.Market Analysis                                                 III-14
        Current & Future Analysis                                       III-14
         Table 21: Canadian Market for Conferencing & Collaborative
         Services (2000-2010): Service Segments (Audio, Video, and
         Web) Ranked by Growth  (includes corresponding Graph/Chart)    III-14
        TELUS Corporation - A Key Player                                III-14
      B.Market Analytics                                                III-15
        Table 22: Canadian Recent Past, Current & Future Analysis
        for Conferencing and Collaborative Services by Segment -
        Audio Conferencing, Video Conferencing, and Web Conferencing
        Markets Independently Analyzed with Annual Sales Figures in
        US$ Million for Years 2000 through  2010 (includes
        corresponding Graph/Chart)                                      III-15

        Table 23: Canadian 10-Year Perspective for Conferencing and
        Collaborative Services by Segment - Percentage Breakdown of
        Dollar Sales for Audio Conferencing,  Video Conferencing,
        and Web Conferencing  Markets for 2000, 2005 & 2010
        (includes  corresponding Graph/Chart)                           III-15

  3. Japan                                                              III-16
      A.Market Analysis                                                 III-16
        Current & Future Analysis                                       III-16
         Table 24: Japanese Market for Conferencing & Collaborative
         Services (2000-2010): Service Segments (Audio, Video, and
         Web) Ranked by Growth  (includes corresponding Graph/Chart)    III-16
        Japan Jumps into Video Conferencing Boom                        III-16
      B.Market Analytics                                                III-17
        Table 25: Japanese Recent Past, Current & Future Analysis
        for Conferencing and Collaborative Services by Segment -
        Audio Conferencing, Video Conferencing, and Web Conferencing
        Markets Independently Analyzed with Annual Sales Figures in
        US$ Million for Years 2000 through  2010 (includes
        corresponding Graph/Chart)                                      III-17

        Table 26: Japanese 10-Year Perspective for Conferencing and
        Collaborative Services by Segment - Percentage Breakdown of
        Dollar Sales for Audio Conferencing,  Video Conferencing,
        and Web Conferencing  Markets for 2000, 2005 & 2010
        (includes  corresponding Graph/Chart)                           III-17

  4. Europe                                                             III-18
      A.Market Analysis                                                 III-18
        Current & Future Analysis                                       III-18
         Regional Perspective                                           III-18
          Table 27: European Market for Conferencing & Collaborative
          Services (2000-2010): Regional Markets (France, Germany,
          UK, Italy, Spain and Rest of Europe) Ranked by Growth
          (includes  corresponding Graph/Chart)                         III-18
         Segmental Analysis                                             III-18
          Table 28: European Market for Conferencing & Collaborative
          Services (2000-2010): Service Segments (Audio, Video, and
          Web) Ranked by Growth  (includes corresponding
          Graph/Chart)                                                  III-19
        Videoconferencing Market Losing Sheen                           III-19
      B.Market Analytics                                                III-20
        Table 29: European Recent Past, Current & Future Analysis
        for Conferencing and Collaborative Services by Geographic
        Region - France, Germany, UK, Italy, Spain, and Rest of
        Europe Markets Independently Analyzed with Annual Sales
        Figures in US$ Million for Years 2000 through  2010
        (includes corresponding Graph/Chart)                            III-20

        Table 30: European Recent Past, Current & Future Analysis
        for Conferencing and Collaborative Services by Segment -
        Audio Conferencing, Video Conferencing, and Web Conferencing
        Markets Independently Analyzed with  Annual Sales Figures in
        US$ Million for Years 2000  through 2010 (includes
        corresponding  Graph/Chart)                                     III-20

        Table 31: European 10-Year Perspective for Conferencing and
        Collaborative Services by Geographic Region - Percentage
        Breakdown of Dollar Sales for France, Germany, UK, Italy,
        Spain, and Rest of Europe  Markets for 2000, 2005 & 2010
        (includes  corresponding Graph/Chart)                           III-21

        Table 32: European 10-Year Perspective for Conferencing and
        Collaborative Services by Segment - Percentage Breakdown of
        Dollar Sales for Audio Conferencing,  Video Conferencing,
        and Web Conferencing  Markets for 2000, 2005 & 2010
        (includes  corresponding Graph/Chart)                           III-21

  4a. France                                                            III-22
      A.Market Analysis                                                 III-22
        Current & Future Analysis                                       III-22
         Table 33: French Market for Conferencing & Collaborative
         Services (2000-2010): Service Segments (Audio, Video, and
         Web) Ranked by Growth  (includes corresponding Graph/Chart)    III-22
        Genesys Conferencing - A Key Player                             III-22
      B.Market Analytics                                                III-23
        Table 34: French Recent Past, Current & Future Analysis for
        Conferencing and Collaborative Services by Segment - Audio
        Conferencing, Video Conferencing, and Web Conferencing
        Markets Independently Analyzed with  Annual Sales Figures in
        US$ Million for Years 2000  through 2010 (includes
        corresponding  Graph/Chart)                                     III-23

        Table 35: French 10-Year Perspective for Conferencing and
        Collaborative Services by Segment - Percentage Breakdown of
        Dollar Sales for Audio Conferencing, Video Conferencing, and
        Web Conferencing Markets for 2000, 2005 &  2010 (includes
        corresponding Graph/Chart)                                      III-23

  4b. Germany                                                           III-24
      A.Market Analysis                                                 III-24
        Current & Future Analysis                                       III-24
         Table 36: German Market for Conferencing & Collaborative
         Services (2000-2010): Service Segments (Audio, Video, and
         Web) Ranked by Growth  (includes corresponding Graph/Chart)    III-24
      B.Market Analytics                                                III-25
        Table 37: German Recent Past, Current & Future Analysis for
        Conferencing and Collaborative Services by Segment - Audio
        Conferencing, Video Conferencing, and Web Conferencing
        Markets Independently Analyzed with  Annual Sales Figures in
        US$ Million for Years 2000  through 2010 (includes
        corresponding  Graph/Chart)                                     III-25

        Table 38: German 10-Year Perspective for Conferencing and
        Collaborative Services by Segment - Percentage Breakdown of
        Dollar Sales for Audio Conferencing,  Video Conferencing,
        and Web Conferencing  Markets for 2000, 2005 & 2010
        (includes  corresponding Graph/Chart)                           III-25

  4c. The United Kingdom                                                III-26
      A.Market Analysis                                                 III-26
        Current & Future Analysis                                       III-26
         Table 39: UK Market for Conferencing & Collaborative
         Services (2000-2010): Service Segments (Audio, Video, and
         Web) Ranked by Growth (includes  corresponding Graph/Chart)    III-26
        G2J.com Videoconferencing - A Key Player                        III-26
      B.Market Analytics                                                III-27
        Table 40: UK Recent Past, Current & Future Analysis for
        Conferencing and Collaborative Services by Segment - Audio
        Conferencing, Video Conferencing, and Web Conferencing
        Markets Independently Analyzed with  Annual Sales Figures in
        US$ Million for Years 2000  through 2010 (includes
        corresponding  Graph/Chart)                                     III-27

        Table 41: UK 10-Year Perspective for Conferencing and
        Collaborative Services by Segment - Percentage  Breakdown of
        Dollar Sales for Audio Conferencing,  Video Conferencing,
        and Web Conferencing  Markets for 2000, 2005 & 2010
        (includes  corresponding Graph/Chart)                           III-27

  4d. Italy                                                             III-28
      A.Market Analysis                                                 III-28
        Current & Future Analysis                                       III-28
         Table 42: Italian Market for Conferencing & Collaborative
         Services (2000-2010): Service Segments (Audio, Video, and
         Web) Ranked by Growth  (includes corresponding Graph/Chart)    III-28
      B.Market Analytics                                                III-29
        Table 43: Italian Recent Past, Current & Future Analysis for
        Conferencing and Collaborative Services by Segment - Audio
        Conferencing, Video Conferencing, and Web Conferencing
        Markets Independently Analyzed with Annual Sales Figures in
        US$ Million for Years 2000 through  2010 (includes
        corresponding Graph/Chart)                                      III-29

        Table 44: Italian 10-Year Perspective for Conferencing and
        Collaborative Services by Segment - Percentage Breakdown of
        Dollar Sales for Audio Conferencing, Video Conferencing, and
        Web Conferencing Markets for 2000, 2005 &  2010 (includes
        corresponding Graph/Chart)                                      III-29

  4e. Spain                                                             III-30
      A.Market Analysis                                                 III-30
        Current & Future Analysis                                       III-30
         Table 45: Spanish Market for Conferencing & Collaborative
         Services (2000-2010): Service Segments (Audio, Video, and
         Web) Ranked by Growth  (includes corresponding Graph/Chart)    III-30
      B.Market Analytics                                                III-31
        Table 46: Spanish Recent Past, Current & Future Analysis for
        Conferencing and Collaborative Services by Segment - Audio
        Conferencing, Video Conferencing, and Web Conferencing
        Markets Independently Analyzed with  Annual Sales Figures in
        US$ Million for Years 2000  through 2010 (includes
        corresponding  Graph/Chart)                                     III-31

        Table 47: Spanish 10-Year Perspective for Conferencing and
        Collaborative Services by Segment - Percentage Breakdown of
        Dollar Sales for Audio Conferencing,  Video Conferencing,
        and Web Conferencing  Markets for 2000, 2005 & 2010
        (includes  corresponding Graph/Chart)                           III-31

  4f. Rest of Europe                                                    III-32
      A.Market Analysis                                                 III-32
        Current & Future Analysis                                       III-32
         Table 48: Rest of Europe Market for Conferencing &
         Collaborative Services (2000-2010): Service  Segments
         (Audio, Video, and Web) Ranked by  Growth (includes
         corresponding Graph/Chart)                                     III-32
        Review of Key Players                                           III-32
         Equant (The Netherlands)                                       III-32
         Telia Sonera (Sweden)                                          III-33
         Wavenet Conferencing Ltd. (Ireland)                            III-33
      B.Market Analytics                                                III-33
        Table 49: Rest of Europe Recent Past, Current & Future
        Analysis for Conferencing and Collaborative Services by
        Segment - Audio Conferencing, Video Conferencing, and Web
        Conferencing Markets Independently Analyzed with Annual
        Sales Figures in US$ Million for Years 2000  through 2010
        (includes corresponding  Graph/Chart)                           III-33

        Table 50: Rest of Europe 10-Year Perspective for
        Conferencing and Collaborative Services by Segment -
        Percentage Breakdown of Dollar Sales for Audio Conferencing,
        Video Conferencing, and  Web Conferencing Markets for 2000,
        2005 &  2010 (includes corresponding Graph/Chart)               III-34

  5. Asia-Pacific                                                       III-35
      A.Market Analysis                                                 III-35
        Current & Future Analysis                                       III-35
         Table 51: Asia-Pacific Market for Conferencing &
         Collaborative Services (2000-2010): Service  Segments
         (Audio, Video, and Web) Ranked  by Growth (includes
         corresponding  Graph/Chart)                                    III-35
        Asia-Pacific Gets Ready to Conferencing Services                III-35
        An Overview of Videoconferencing  Infrastructure Systems Market III-35
        A Review of Key Regional Markets                                III-36
         China                                                          III-36
         Australia                                                      III-36
          An Overview of Conferencing  Equipment/Services Market        III-36
         India                                                          III-37
          Hospital Industry Contributes for Growth  in
           Videoconferencing                                            III-38
         South Korea                                                    III-38
         Hong Kong                                                      III-38
         Indonesia                                                      III-39
         Malaysia                                                       III-39
         New Zealand                                                    III-39
         Philippines                                                    III-39
         Singapore                                                      III-39
         Taiwan                                                         III-40
         Thailand                                                       III-40
        Strategic Corporate Developments                                III-41
        Service Point Australia Pty Limited -  A Key Player in
         Australia                                                      III-41
      B.Market Analytics                                                III-42
        Table 52: Asia-Pacific Recent Past, Current & Future
        Analysis for Conferencing and Collaborative Services by
        Segment - Audio Conferencing, Video Conferencing, and Web
        Conferencing Markets Independently Analyzed with Annual
        Sales Figures in US$ Million for Years 2000  through 2010
        (includes corresponding  Graph/Chart)                           III-42

        Table 53: Asia-Pacific 10-Year Perspective for Conferencing
        and Collaborative Services by Segment - Percentage Breakdown
        of Dollar Sales for Audio Conferencing, Video Conferencing,
        and Web  Conferencing Markets for 2000, 2005 & 2010
        (includes corresponding Graph/Chart)                            III-42

  6. Rest of World                                                      III-43
      A.Market Analysis                                                 III-43
        Current & Future Analysis                                       III-43
         Table 54: Rest of World Market for Conferencing &
         Collaborative Services (2000-2010): Service Segments
         (Audio, Video, and Web) Ranked by Growth  (includes
         corresponding Graph/Chart)                                     III-43
        Strategic Corporate Developments                                III-43
      B.Market Analytics                                                III-44
        Table 55: Rest of World Recent Past, Current & Future
        Analysis for Conferencing and Collaborative Services by
        Segment - Audio Conferencing, Video Conferencing, and Web
        Conferencing Markets Independently Analyzed with Annual
        Sales Figures in US$ Million for Years 2000  through 2010
        (includes corresponding  Graph/Chart)                           III-44

        Table 56: Rest of World 10-Year Perspective for Conferencing
        and Collaborative Services by Segment - Percentage Breakdown
        of Dollar Sales for Audio Conferencing, Video Conferencing,
        and Web  Conferencing Markets for 2000, 2005 & 2010
        (includes corresponding Graph/Chart)                            III-45


 IV. COMPETITIVE LANDSCAPE