This report analyzes the worldwide markets for Enterprise Softphones in US$ Thousand and Units. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, Latin America, and Rest of World. Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a six-year historic analysis is provided for these markets. The report profiles 54 companies including many key and niche players such as Avaya Inc., AdoreInfotech Pvt Ltd., Alcatel-Lucent Enterprise, ageet Corporation, Broadview Networks Inc., Cisco Systems, Inc., CounterPath Corporation, Cicero Networks Limited, JAJAH Inc., Mirial, magicJack VocalTec Ltd., QiiQ Communications Inc., Skype Limited, World on IP, and Wise Communication Solutions, Ltd.  Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

TABLE OF CONTENTS

ENTERPRISE SOFTPHONES								MCP-6747
A GLOBAL STRATEGIC BUSINESS REPORT


                                            CONTENTS



  1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS                       1
      Study Reliability and Reporting Limitations                          1
      Disclaimers                                                          2
      Data Interpretation & Reporting Level                                3
       Quantitative Techniques & Analytics                                 3
      Product Definition and Scope of Study                                3

  2. INDUSTRY OVERVIEW                                                     4
      The Changing Landscape of Enterprise Telephony: A Review             4
       Table 1: Global Enterprise Telephony Market (2010):
       Percentage Share Breakdown of Line Shipments by Leading
       Players (includes corresponding Graph/Chart)                        4
      Enterprise Softphone Drivers & Trends: A Curtain Raiser              4
       Enterprise Mobility & Workforce Virtualization: A Key Driving
        Force                                                              5
        Opportunity Indicators                                             6
         Table 2: Worldwide Worker Population (2008 & 2011):
         Breakdown of Number of Workers (in Millions) by Nature of
         Work - Mobile & Non Mobile                                        6

         Table 3: Worldwide Mobile Worker Population (2008 & 2011):
         Breakdown of Number of Mobile Workers (in Millions) by
         Nature of Work - Mobile Office, Mobile Non-Office, Mobile
         Home Based (includes corresponding Graph/Chart)                   6

         Table 4: Worldwide Mobile Workforce (2011): Percentage
         Share Breakdown of Number of Mobile Workers by Region
         (includes corresponding Graph/Chart)                              6
       Advantages Stacked in Favor of Softphones Propel Adoption           7
       SMBs Emerge Over the Horizon                                        7
       Core Technology Drivers                                             7
        Rise in VoIP Networks Pushes Up Growth                             7
        Faster Penetration of IP Telephony Propels Growth of
         Software SIP Phones                                               8
         Table 5: Global Enterprise IP Voice Market (2010):
         Percentage Market Share Breakdown of Leading Players
         (includes corresponding Graph/Chart)                              9

         Table 6: Global Pure Enterprise IP Voice Market (2010):
         Percentage Market Share Breakdown of Leading Players
         (includes corresponding Graph/Chart)                              9
        Unified Communications Strengthen the Business Case for
         Softphones                                                        9
        Opportunity Indicators                                             10
         Table 7: World Market for Unified Communications by Service
         Segment (2011E): Breakdown of Revenue in US$ Million
         (includes corresponding Graph/Chart)                              10
       HD Video Softphone: The New Flavor                                  11
       Competition Exerts Downward Pressure on Prices                      11
       Consumer Perception About Quality: A Chief Bottleneck               11
       IP Desktop Phones Continue to Dominate IP Telephony Endpoint        11
        Table 8: Global Enterprise IP Desktop Phone Market (2010):
        Percentage Share Breakdown of Revenues of Leading Vendors
        (includes corresponding Graph/Chart)                               12

        Table 9: Global Enterprise SIP Desktop Phone Market (2010):
        Percentage Share Breakdown of Revenues of Leading Vendors
        (includes corresponding Graph/Chart)                               12
       Outlook                                                             12

  3. PRODUCT OVERVIEW                                                      13
      Enterprise Softphone: A Definition                                   13
       Types of Softphone Clients                                          13
        General Softphone Clients                                          13
        Mobile Softphone Clients                                           14
       Popular Open Source VoIP Softphones                                 14
      VoIP: A Backgrounder                                                 14
       Connecting to VoIP with a Computer                                  15
       Connecting to VoIP with a Phone                                     15
       Benefits offered by VoIP                                            16
       Pitfalls of VoIP                                                    16
       VoIP Protocols                                                      17
       VoIP Service Categorization                                         17
        Business-Hosted VoIP                                               17
        Broadband VoIP                                                     17
        VoIP over IP VPN                                                   17
       Technology Developments                                             17
        Growth of 802.11 and 802.11 a/b/g Technologies                     18
        Dual mode mobile cellular and Wi-Fi handset technologies           18
        Coexistence of Wi-Fi and Bluetooth applications                    18
        Fixed-Mobile Convergence (FMC)                                     18
        Messaging Convergence Gateway (MCG)                                18

  4. STRATEGIC CORPORATE DEVELOPMENTS                                      19
      CounterPath Introduces Bria Android Edition Softphone                19
      CounterPath Launches X-Lite 4.0                                      19
      CounterPath Launches Bria 3.1 for Mac and Windows PCs                19
      CounterPath Launches Bria iPhone Edition                             19
      Media5 Introduces Media5-fone VoIP SIP Mobile Softphone
       Version 2.2                                                         20
      CounterPath to Launch Bria 3.0 Edition for Linux Softphone           21
      Avaya Launches 2050 IP Softphone Release 4.0 (Build 4.00.008)
       for Microsoft Windows PC                                            21
      CounterPath Introduces Bria 3.0 VoIP Multimedia Softphone for
       Windows and Mac PCs                                                 22
      NEC Launches Univerge SP350 Softphone                                22
      Digium® and CounterPath Introduce Bria for Asterisk                  23
      Avaya Launches Avaya IP Office Release 6.1                           23
      CounterPath Announces Integration of Bria Softphone with
       Genesys 8 SIP Server                                                23
      VocalTec Introduces magicTalk Softphone Offering to Rival
       Skype and Google Voice                                              24
      VocalTec Communications Merges with YMAX                             24
      Telefonica Acquires Jajah                                            24
      Zoiper.com Introduces Zoiper WEB Softphone                           25
      Broadview Networks Launches OfficeSuite USB Phone                    25
      BroadSoft and CounterPath Introduce Bria for BroadWorks              26
      Media5 to Launch Media5-Fone for iPhone                              26
      Mirial Launches Mirial Softphone Version 6.2                         27
      Mirial Unveils Mirial Softphone for Mac OS                           27
      Mirial Softphone Incorporates DTLS-SRTP Media Encryption             27
      CounterPath Launches VoIP Softphone for Outlook                      27
      D2 Technologies Introduces mCUE Mobile Convergence Softphone         28
      Video-over-IP's GIPS and VoIP to Power Hong Kong Softphones          28
      Ascent Telecom Unveils EnduraTalk SIP Softphone Version 1.0          28
      Ascent Avaya and Nortel Enter Into Share and Asset Sale
       Agreement for Enterprise Solutions Business                         29
      Mirial Softphone Joins the PicturePhone Family                       29

  5. FOCUS ON SELECT PLAYERS                                               30
      Avaya Inc. (USA)                                                     30
      AdoreInfotech Pvt Ltd (India)                                        30
      Alcatel-Lucent Enterprise (France)                                   30
      ageet Corporation (Japan)                                            30
      Broadview Networks Inc. (USA)                                        31
      Cisco Systems, Inc. (USA)                                            31
      CounterPath Corporation (Canada)                                     31
      Cicero Networks Limited (Ireland)                                    31
      JAJAH Inc. (USA)                                                     32
      Mirial (Italy)                                                       32
      magicJack VocalTec Ltd. (Israel)                                     32
      QiiQ Communications Inc (Canada)                                     32
      Skype Limited (Luxembourg)                                           33
      World on IP (Italy)                                                  33
      Wise Communication Solutions, Ltd (Israel)                           33

  6. GLOBAL MARKET PERSPECTIVE                                             34
      Analytics By Value                                                   34
       Table 10: World Recent Past, Current & Future Analysis for
       Enterprise Softphones by Geographic Region- US, Canada,
       Japan, Europe (France, Germany, Italy, UK, Spain, Russia and
       Rest of Europe), Asia-Pacific, Latin America and Rest of
       World Markets Independently Analyzed with Annual Revenues (in
       ‘000 US$) for Years 2009 through 2017 (includes corresponding
       Graph/Chart)                                                        34

       Table 11: World Historic Review for Enterprise Softphones by
       Geographic Region- US, Canada, Japan, Europe (France,
       Germany, Italy, UK, Spain, Russia and Rest of Europe),
       Asia-Pacific, Latin America and Rest of World Markets
       Independently Analyzed with Annual Revenues (in ‘000 US$) for
       Years 2003 through 2008 (includes corresponding Graph/Chart)        35

       Table 12: World 15-Year Perspective for Enterprise Softphones
       by Geographic Region - Percentage Breakdown of Revenue for
       US, Canada, Japan, Europe (France, Germany, Italy, UK, Spain,
       Russia and Rest of Europe), Asia-Pacific, Latin America and
       Rest of World Markets for Years 2003, 2010 & 2017 (includes
       corresponding Graph/Chart)                                          36
      Analytics By Volume                                                  37
       Table 13: World Recent Past, Current & Future Analysis for
       Enterprise Softphones by Geographic Region- US, Canada,
       Japan, Europe (France, Germany, Italy, UK, Spain, Russia and
       Rest of Europe), Asia-Pacific, Latin America and Rest of
       World Markets Independently Analyzed with Annual Volume Sales
       in Units for Years 2009 through 2017 (includes corresponding
       Graph/Chart)                                                        37

       Table 14: World Historic Review for Enterprise Softphones by
       Geographic Region- US, Canada, Japan, Europe (France,
       Germany, Italy, UK, Spain, Russia and Rest of Europe),
       Asia-Pacific, Latin America and Rest of World Markets
       Independently Analyzed with Annual Volume Sales in Units for
       Years 2003 through 2008 (includes corresponding Graph/Chart)        38

       Table 15: World 15-Year Perspective for Enterprise Softphones
       by Geographic Region - Percentage Breakdown of Volume Sales
       for US, Canada, Japan, Europe (France, Germany, Italy, UK,
       Spain, Russia and Rest of Europe), Asia-Pacific, Latin
       America and Rest of World Markets for Years 2003, 2010 & 2017
       (includes corresponding Graph/Chart)                                39


 COMPETITIVE LANDSCAPE
 
     Total Companies Profiled: 54 (including Divisions/Subsidiaries - 58)

     ------------------------------------------
     Region/Country                     Players
     ------------------------------------------
     The United States                    21
     Canada                                8
     Japan                                 4
     Europe                               14
      France                               1
      Germany                              3
      The United Kingdom                   3
      Italy                                2
      Rest of Europe                       5
     Asia-Pacific (Excluding Japan)        8
     Middle-East                           3
     ------------------------------------------