This report analyzes the worldwide markets for Interactive Voice Response (IVR) Systems in Millions of US$. The specific product segments analyzed are Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports, and 65 and Above Ports The report provides separate comprehensive analytics for the US, Canada, Europe and Rest of World. Annual forecasts are provided for each region for the period of 2000 through 2015. The report profiles 89 companies including many key and niche players worldwide such as Aspect Software Inc., AT&T Inc., Avaya, Inc., BCE, Inc., Enghouse Systems Limited, Syntellect Inc., Healthcare Technology Systems, IBM, Intervoice, Inc., Mitel Networks Corporation, NMS Communications, Nortel Networks Corporation, Nuance Communications, Inc., Philips Speech Processing, and Verizon Communications, Inc. Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

INTERACTIVE VOICE RESPONSE (IVR) SYSTEMS					MCP-1220
A GLOBAL STRATEGIC BUSINESS REPORT


                                           CONTENTS



  I. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS

      Study Reliability and Reporting Limitations                       I-1
      Disclaimers                                                       I-2
      Data Interpretation & Reporting Level                             I-2
       Quantitative Techniques & Analytics                              I-2
      Product Definitions and Scope of Study                            I-3


 II. EXECUTIVE SUMMARY

  1. Industry Overview                                                  II-1
      A Quick Primer                                                    II-1
      Legacy Systems Being Replaced with New Technologies               II-1
      VoiceXML Set to Become the Dominant IVR Technology                II-2
       Table 1: IVR Port Shipments in EMEA (Europe,  the Middle East
       and Africa) (2004 & 2009(E)):  Percentage Share Breakdown of
       IVR Ports Shipped  by Type (includes corresponding
       Graph/Chart)                                                     II-2
      Cost Savings - The Primary Goal                                   II-3
      Vendors Shift Focus to Small & Medium Companies                   II-3
      Large Companies Replace Legacy Systems                            II-3
      Packaged Applications Steal the Show                              II-3
      IVR Market: Undergoing Major Transition                           II-4
      Emergence of Standards Contributes to the Automated  Speech
       Recognition Market                                               II-4
       Interactive Voice Response Systems Growing  in Magnitude         II-4
      Applications of Automated Speech Recognition                      II-5
      Market Repositioning Offers a Flood of Opportunities              II-6
      Evolution of New Cohort of Vendors                                II-6
      Competitive Scenario - A Recent Past Perspective                  II-7
       Table 2: World IVR Market (2003 & 2004): Market Share of
       Leading Vendors - Nortel Networks Corp., Avaya Inc.,
       Intervoice, Inc., IBM, Aspect Communications, Edify Corp.,
       Syntellect Inc., TALX, Inter-Tel and Others (includes
       corresponding Graph/Chart)                                       II-7
      Factors Determining the Market                                    II-7
       Boom in Voice Market - IVR Industry on the Run                   II-7
       Speech Recognition Technology to Propel IVR Market               II-8
       IVR Research- A Necessary tool to Enhance  Customer Service      II-8
       Clinical IVRS- A New Kid in the Block                            II-8
        Healthcare Technology Systems (HTS)- The Leader                 II-8
       Pharmaceutical Industry- Refilling Through IVR                   II-9
       Natural Language Fueling Growth for Speech-Enabled  IVR Systems  II-9
       Negative Mindset Pose Serious Challenge                          II-9
       Get Human - A Fight for Consumer Right                           II-9
       Short Market Sizzlers - A Recapitulation                         II-10

  2. Trends and Issues                                                  II-11
      Interactive Voice Response: Changing the Perspectives             II-11
      Strategic Tie Ups & Consolidations Herald  Future Growth          II-11
      VoiceXML 2.0 and IP Contact Centers -  An Unbeatable Duo          II-11
      Hosted IVR Market-Poised for Momentous Growth                     II-12
      Innovative Pricing Strategies to Boost Growth                     II-12
      IVR Systems - Backbone for Internet Telephony                     II-12
      VXML and SALT: Battling it Out                                    II-12
      United States- The Unconquered Monarch of  IVR Market             II-13
      Asia-Pacific - Taking A Clue from its Western  Counterparts       II-13

  3. Product Overview                                                   II-14
      What are Interactive Voice Response Systems?                      II-14
       Application Areas                                                II-15
      Basic Requirements for Deploying an IVR System                    II-15
      IVR System Development                                            II-16
       Higher-End Tools                                                 II-16
      What is Speech Recognition?                                       II-16
       Table 3: World Market For IVR Systems in Recent Past
       (2000-2003): Percentage Share of IVR Systems with  Speech
       Recognition Technology (includes  corresponding Graph/Chart)     II-18
      Infrastructure Market                                             II-18
       Deployments at Enterprise Level - Influencing Growth             II-18
       Technology Enhancements - Serving as a Medium                    II-18
      Potential Drawbacks                                               II-18
      Speech Recognition Framework                                      II-18
       Telephony Platform                                               II-19
       Enterprise-Based Speech Recognition Applications                 II-19
       Network-Based Speech Recognition Applications                    II-19
       Voice Portals                                                    II-19
      Factors Contributing to Growth in Speech  Recognition Market      II-19
      Development of Speech Technology                                  II-20
      Impending Bottlenecks                                             II-20
       Integration - Not the Best Solution                              II-20
       Noisy Environments - Not Suitable                                II-20
       Speech Recognition - Optional than Compulsion                    II-20
       Lower Note of Economic Situation - Pulling  Down Demand          II-20
      Benefits of Speech-Enabled IVR Solutions                          II-20
      Speech-Enabled Applications & Services                            II-21
      IVR Technologies                                                  II-22
       Voice Recognition (VR)                                           II-22
       Speech Verification or Voice Authentication                      II-22
       Text-to-Speech (TTS)                                             II-22
       Audiotext                                                        II-22
      Computer Telephony Integration (CTI)                              II-22
      What is VoiceXML Technology?                                      II-23
       VoiceXML Design                                                  II-23
        VoiceXML Improves Customer Service                              II-23
        VoiceXML Offers Benefits at Low Costs                           II-24
        VoiceXML - Enhancing Speech Recognition  Technology             II-25
      What's SALT Technology?                                           II-25
      What are Voice Portals?                                           II-25
       Table 4: North American Market for IVR Systems  (2007& 2009):
       Breakdown of Revenues for Speech- Enabled IVR and Enterprise
       Voice Portal Platforms  (In US$ Million)                         II-25

       Table 5: Leading Suppliers of Voice Platform (2004) in
       Europe, the Middle East and Africa: Percentage Breakdown  of
       Voice Platform (Ports) Shipment Volumes for Genesys, Nortel
       Networks, Loquendo, IBM, Avaya, Cisco Systems, Intervoice,
       HP, NetCentrex, VoiceGenie Technologies  and Others (includes
       corresponding Graph/Chart)                                       II-26
      iVoice Advanced IVR System from iMessaging Systems Offers Key
       Features                                                         II-26
      Cisco IP Interactive Voice Response System                        II-27
       Advantages of Cisco IP IVR                                       II-27

  4. End-Use Market Analysis                                            II-28
      Travel and Financial Industry: Promoters of Speech
       Recognition Technology                                           II-28
      Contact Center/Call Center                                        II-28
       Speech-Enabled IVR Systems: Imperative for  Contact Centers      II-28
       Role of Interactive Voice Response (IVR) Systems  in Contact
        Centers                                                         II-29
       Contact Center Market                                            II-29
      IVR Systems in the Banking Sector                                 II-30
       Statistical Findings On End-Use Markets -  A Recent Past
        Perspective                                                     II-30
        Table 6: Global Market for IVR Systems (2003 & 2004):
        Percentage Share of End-use Sector - Financial Services,
        Telecom, Technology, Travel & Tourism, Utilities, Consumer
        Products, Entertainment, Remote  Shopping  and Others
        (includes corresponding Graph/Chart)                            II-30

  5. Product Innovations/Introductions                                  II-31
      Intervoice Launches Voice Portal 5                                II-31
      Angle.com Expands its IVR Range                                   II-31
      Avaya Selects Nuance Speech Recognition Technology                II-31
      Envox Unveils CT ADE 10                                           II-31
      Avaya Launches Communications Solutions  for Public Safety        II-32
      Avaya Introduces Speech Tools                                     II-32
      Voxeo Re-launches SIP and IVR Hosting Infrastructure              II-32
      NMS Communications Introduces the NMS  Partner Network            II-32
      Tourtellotte Introduces New Trident IWR                           II-32
      Cytiva Software Unveils SonicIVR                                  II-33
      Aculab Unleashes VoiceXML/CCXML Interpreter  Software             II-33
      Plum Voice Introduces Plum Store Locator                          II-33
      Aptuit Launches the Clarix Powered Aptuit IVRS                    II-33
      NextAlarm.com Unveils V-Notify IVR System                         II-33
      SkyCreek Introduces Call Notify - Version 5.4  IVR Platform       II-34
      Envox Introduces the New IVR Upgrade Program                      II-34
      Clarke American Adopts New & Improved  IVR Technology             II-34
      Phoenix Data Systems Unveils Interactive Voice  Response
       Solutions                                                        II-34
      TeleWare Introduces iVR Tool                                      II-35
      Edify Launches its Latest Voice Interaction Platform 9.5          II-35
      ScanSoft Launches Utilities Suite 2.0                             II-35
      AirTrac Builds Up VoicePDA Platform                               II-35
      Sedgwick CMS Introduces a New IVR                                 II-35
      Audentify Releases its New Audentify Intelligent IVR              II-36
      Esna Technologies Introduces an Interactive Voice  Response
       Scripting Tool                                                   II-36
      Avaya Releases its New IVR 9.0                                    II-36
      Avaya Uncovers Avaya Predictive Dialing System                   II-36
      etrials Unveils Interactive Voice Response  QuickStudy Voice     II-37
      PayStar Corporation Launches New Voice Response  Solution         II-37
      PRC Unveils a Novel Set of IVR Services                           II-37
      iVoice Introduces a Comprehensive Speech Integrated IVR           II-37

  6. Recent Industry Activity                                           II-38
      Telesoft Technologies Partners with Telisma                       II-38
      Parature Partners with Angle.com                                  II-38
      Spoken Communications Announces Partnership with  Call Genie      II-38
      MacSpeech Gains Licensing Rights for Dictation  Technology
       From Nuance                                                      II-38
      Verizion Gains VoiceXML Approval                                  II-39
      Ifbyphone Partners with SiteKreator, Launches Latest
       Ifbyphone Version                                                II-39
      Voxeo, VoiceVerified Unite Under Partnership Deal                 II-39
      Nokia Siemens Bags Pan-India Contract  from Bharti Airtel         II-39
      Verizon Business Forays into European IVR Market                  II-40
      Radiology Ltd Selects the SpeechQ of MedQuist                     II-40
      Syntellect Takes Over Fluency                                     II-40
      Vocantas Inks Partnership Agreement with CBA                      II-40
      Passport Offices Install IVR Systems                              II-40
      Bio-Imaging Takes Over Phoenix Data                               II-41
      DOES Installs New IVR System                                      II-41
      Mandi Parishad Partners with Reliance Communication  to
       Install IVR System                                               II-41
      SNAP Signs Agreement with Five9                                   II-41
      Railway Division to Upgrade IVR System                            II-41
      ClinPhone Enters into Global Collaboration with  Invivodata       II-42
      Mitel Acquires Inter-Tel                                          II-42
      Microsoft Acquires Tellme Networks                                II-42
      Taleo Acquires JobFlash                                           II-42
      IP Unity Collaborates with Metaphor to Introduce  Plug & Play
       IVR Application Suite                                            II-43
      NovaTel Employs Aspect(R) Unified IP                               II-43
      Gannett COE Employs VoicePort                                     II-43
      MedApp Installs New IVR Solution                                  II-43
      New Wave Acquires WagerPhone                                      II-44
      Nuance Acquires BeVocal                                           II-44
      Silver Lake and TPG Acquire Avaya                                 II-44
      eResearchTechnology Diversifies into Electronic  Patient
       Reported Outcomes Business                                       II-44
      Verizon Inks Agreement with Nunace                                II-44
      Nuance Acquires Focus Infomatics                                  II-44
      Village Roadshow Collaborates with VoiceWeb  for Latest IVR
       Solution                                                         II-45
      Palakkad Railway Division Installs New IVR System                 II-45
      CSG Systems Purchases Prairie                                     II-45
      Prairie Signs Agreement with LifeLock                             II-45
      Syntellect Signs Distribution Agreement with Prodapt              II-46
      TranSched Systems Pockets Ontira                                  II-46
      Genesys, Eckoh Ally for Hosted Self-Service Solutions             II-46
      IDEA Cellular Awards IVR Self-Service Transformation  Project
       to IBM                                                           II-46
      West Interactive Partners with Holly Connects                     II-46
      SpeechSwitch Partners with ABC Telecom                            II-47
      Nuance Communications Acquires VoiceSignal                        II-47
      Noble Systems Acquires AMCAT                                     II-47
      Aspen Acquires Newgen                                             II-47
      SAP AG Acquires Wicom Communications                              II-47
      MobiVentures to Collaborate with Froggie                          II-48
      Quintiles Forms Joint Venture with Thermo Fisher Scientific       II-48
      Intervoice Acquires Edify                                         II-48
      BSNL Installs New IVR System                                      II-48
      VirTra Systems Receives Order from Mexico                         II-49
      KRCL Installs IVR System                                          II-49
      New IVR System Installed at the AG Office                         II-49
      Envox Worldwide Ties-up with VSI                                  II-49
      Comsys Acquires 3G Media Consult                                  II-50
      ScanSoft Merges its Businesses with Nuance to  establish
       Nuance Communications Inc.                                       II-50
      IBM and Cisco Team Up to Build New Speech- Based IVR              II-50
      Aspect Merges its Operations with Concerto to Form  Aspect
       Software                                                         II-50
      ScanSoft Forms Alliance with Active Voice to  Develop Seven 2.0   II-51
      Verzion to Merge its Operations with MCI                          II-51
      Intervoice to Acquire Edify                                       II-51
      Syntellect to Buy Apropos                                         II-51
      Microsoft Buys Certain Assets of Unveil Technologies              II-52
      eBay to Take Over Skype                                           II-52
      SunRocket Selects Angel.com for Hosting IVR Systems               II-52
      ACS Selects Envox for Providing IVR Solution                      II-52
      Ontira Communications Selects VoiceGenie Technologies             II-52
      PacificNet Epro to Supply IVRS Solution to TNT Hong Kong          II-53
      Appel Elettronica Selects PIKA to Provide Media  Processing
       Building Blocks                                                  II-53
      Bell Canada Acquires Infostream                                   II-53
      Vision Systems Acquires Ampekko Ltd.                              II-53
      Intervoice Expands its Exclusive Contract With  Decisionone       II-54
      Cisco Systems Signs a Contract with Nestle Waters  North America  II-54
      Syntellect Wins an Order from East Coast Bank                     II-54
      Nextel Mexico Selects Avaya Inc.                                  II-54
      Nortel and IKEA Sign Agreement                                    II-54
      Industry Activity 2000-203                                        II-55

  7. Focus on Select Players                                            II-65
      Aspect Software Inc. (USA)                                        II-65
      AT&T Inc. (USA)                                                   II-65
      Avaya, Inc. (USA)                                                 II-66
      BCE, Inc. (Canada)                                                II-66
      Enghouse Systems Limited (Canada)                                 II-66
       Syntellect Inc. (USA)                                            II-66
      Healthcare Technology Systems (HTS) (USA)                         II-67
      IBM (USA)                                                         II-67
      Intervoice, Inc. (USA)                                            II-67
      Mitel Networks Corporation (Canada)                               II-68
      NMS Communications (USA)                                          II-68
      Nortel Networks Corporation (Canada)                              II-69
      Nuance Communications, Inc. (USA)                                 II-69
      Philips Speech Processing (United Kingdom)                        II-70
      Verizon Communications, Inc. (USA)                                II-70

  8. Global Market Perspective                                          II-71
      Table 7: Global Recent Past, Current & Future Analysis for
      Interactive Voice Response (IVR) Systems by Geographic Region - 
      US, Canada, Europe and Rest of World Markets Independently
      Analyzed with Annual Revenues in US$ Million for the Years
      2000 through 2010 (includes corresponding Graph/Chart)            II-71

      Table 8: Global Long-term Projections for Interactive Voice
      Response (IVR) Systems by Geographic Region - US, Canada,
      Europe and Rest of World Markets Independently Analyzed  with
      Annual Revenues in US$ Million for the Years 2011  through
      2015 (includes corresponding Graph/Chart)                         II-72

      Table 9: Global 10-Year Perspective for Interactive Voice
      Response (IVR) Systems by Geographic Region - Percentage
      Breakdown of Revenues for US, Canada, Europe and  Rest of
      World Markets for the Years 2003, 2008, and 2012 (includes
      corresponding Graph/Chart)                                        II-73

      Table 10: Global Recent Past, Current & Future Analysis for
      Interactive Voice Response (IVR) Systems (Less than 24 Ports)
      by Geographic Region - US, Canada, Europe and Rest of  World
      Markets Independently Analyzed with Annual Revenues  in US$
      Million for the Years 2000 through 2010  (includes
      corresponding Graph/Chart)                                        II-74

      Table 11: Global Long-term Projections for Interactive Voice
      Response (IVR) Systems (Less than 24 Ports) by Geographic
      Region - US, Canada, Europe and Rest of World Markets
      Independently Analyzed with Annual Revenues in US$ Million for
      the Years 2011 through 2015 (includes corresponding
      Graph/Chart)                                                      II-75

      Table 12: Global 10-Year Perspective for Interactive Voice
      Response (IVR) Systems (Less than 24 Ports) by Geographic
      Region - Percentage Breakdown of Revenues for US, Canada,
      Europe and Rest of World Markets for the Years 2003, 2008,
      and 2012 (includes corresponding Graph/Chart)                     II-76

      Table 13: Global Recent Past, Current & Future Analysis for
      Interactive Voice Response (IVR) Systems (25 to 46 Ports) by
      Geographic Region - US, Canada, Europe and Rest of World
      Markets Independently Analyzed with Annual Revenues  in US$
      Million for the Years 2000 through 2010  (includes
      corresponding Graph/Chart)                                        II-77

      Table 14: Global Long-term Projections for Interactive Voice
      Response (IVR) Systems (25 to 46 Ports) by Geographic  Region - 
      US, Canada, Europe and Rest of World Markets Independently
      Analyzed with Annual Revenues in US$ Million for the Years
      2011 through 2015 (includes corresponding Graph/Chart)            II-78

      Table 15: Global 10-Year Perspective for Interactive Voice
      Response (IVR) Systems (25 to 46 Ports) by Geographic  Region - 
      Percentage Breakdown of Revenues for US,  Canada, Europe and
      Rest of World Markets for  the Years 2003, 2008, and 2012
      (includes  corresponding Graph/Chart)                             II-79

      Table 16: Global Recent Past, Current & Future Analysis for
      Interactive Voice Response (IVR) Systems (47 to 64 Ports) by
      Geographic Region - US, Canada, Europe and Rest of World
      Markets Independently Analyzed with Annual Revenues  in US$
      Million for the Years 2000 through 2010  (includes
      corresponding Graph/Chart)                                        II-80

      Table 17: Global Long-term Projections for Interactive Voice
      Response (IVR) Systems (47 to 64 Ports) by Geographic  Region - 
      US, Canada, Europe and Rest of World Markets Independently
      Analyzed with Annual Revenues in US$ Million for the Years
      2011 through 2015 (includes corresponding Graph/Chart)            II-81

      Table 18: Global 10-Year Perspective for Interactive Voice
      Response (IVR) Systems (47 to 64 Ports) by Geographic  Region - 
      Percentage Breakdown of Revenues for US, Canada, Europe and
      Rest of World Markets for the Years 2003, 2008,  and 2012
      (includes corresponding Graph/Chart)                              II-82

      Table 19: Global Recent Past, Current & Future Analysis for
      Interactive Voice Response (IVR) Systems (65 and Above  Ports)
      by Geographic Region - US, Canada, Europe and  Rest of World
      Markets Independently Analyzed with Annual Revenues in US$
      Million for the Years 2000 through 2010 (includes
      corresponding Graph/Chart)                                        II-83

      Table 20: Global Long-term Projections for Interactive Voice
      Response (IVR) Systems (65 and Above Ports) by Geographic
      Region - US, Canada, Europe and Rest of World Markets
      Independently Analyzed with Annual Revenues in US$ Million for
      the Years 2011 through 2015 (includes corresponding
      Graph/Chart)                                                      II-84

      Table 21: Global 10-Year Perspective for Interactive Voice
      Response (IVR) Systems (65 and Above Ports) by Geographic
      Region - Percentage Breakdown of Revenues for US, Canada,
      Europe and Rest of World Markets for the Years 2003, 2008,
      and 2012 (includes corresponding Graph/Chart)                     II-85


III. MARKET

  1. United States                                                      III-1
      A.Market Analysis                                                 III-1
        Outlook                                                         III-1
        United States                                                   III-1
        Factors Influencing the IVR Market                              III-1
        Market Share Statistics                                         III-1
         Table 22: Leading Players in the US IVR Systems Market
         (2005): Percentage Breakdown of Dollar Sales  for Avaya,
         Nortel, Intervoice, Edify and Others  (includes
         corresponding Graph/Chart)                                     III-1

         Table 23: US Market for Traditional IVR Systems: Percentage
         Share Breakdown of Revenues for DTMF and Speech Enabled IVR
         Systems for Years 2005, 2007 and 2009 (includes
         corresponding Graph/Chart)                                     III-2

         Table 24: US Automatic Speech Recognition Market  (2005):
         Breakdown of Value Sales for Speech Processing by Category - 
         Speech Recognition, Text to Speech and Voice
         Authentication (In US$ Million) (includes  corresponding
         Graph/Chart)                                                   III-2

         Table 25: US Market for Speech Applications (2005):
         Percentage Breakdown of Value Sales for Custom Applications
         and Packaged Applications                                      III-2

         Table 26: US Market for Speech Platforms (2005): Percentage
         Breakdown of Value Sales for Traditional  IVR Platforms and
         Standards based Platforms                                      III-2

         Table 27: US Automatic Speech Recognition Market  (2005):
         Percentage Breakdown of Value Sales of  Leading Players-
         Nuance Communications, Scansoft, IBM and Others (includes
         corresponding Graph/Chart)                                     III-3

         Table 28: US Market for Voice Applications (2005):
         Percentage Share Breakdown by Application -  Call Centers,
         Communication, Directory, Business  Process Automation,
         Transactions and Others  (includes corresponding
         Graph/Chart)                                                   III-3

         Table 29: North American IVR Self-Service Market  (2005):
         Percentage Breakdown of Dollar Sales of  Leading Players -
         Avaya, Nortel, Intervoice, Genesys Telecommunications, IBM,
         Cisco, Aspect Software  and Others (includes corresponding
         Graph/Chart)                                                   III-3

         Table 30: North America Hosted IVR Services Market: Annual
         Minutes and Revenues for Years 2007, 2009  and 2012
         (includes corresponding Graph/Chart)                           III-4
        Trends & Issues                                                 III-4
         IVR System Vendors Facing Decline in Sales                     III-4
         Speech-Enabled IVR Systems Increasing  Efficiency              III-4
         Advances in Technology and Economic Recovery  to Bolster
          IVR Market                                                    III-4
         New Technology Leveraging Efficiency and  Profitability to
          Pharmaceutical Market                                         III-5
        Compatibility and Interoperability Features to  Spearhead
         Future Markets                                                 III-5
         Table 31: IVR Market in United States (2001-2006):  IVR
         Ports used for Hosting Services (In Million Units)
         (includes corresponding Graph/Chart)                           III-5
        Product Launches                                                III-5
        Recent Industry Activity                                        III-12
        Key Players                                                     III-32
      B.Market Analytics                                                III-37
        Table 32: US Recent Past, Current & Future Analysis for
        Interactive Voice Response (IVR) Systems by Product Segment - 
        Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65
        and Above Ports Markets Independently Analyzed with Annual
        Revenues in US$ Million for the Years 2000  through 2010
        (includes corresponding Graph/Chart)                            III-37

        Table 33: US Long-term Projections for Interactive Voice
        Response (IVR) Systems by Product Segment - Less than 24
        Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above Ports
        Markets Independently Analyzed with Annual Revenues in US$
        Million for the Years 2011 through  2015 (includes
        corresponding Graph/Chart)                                      III-38

        Table 34: US Recent Past, Current & Future Analysis for
        Interactive Voice Response (IVR) Systems by End-Use Sector -
        Banking/Finance, Telecom, Insurance, Travel/Hospitality,
        Healthcare and Other Markets Independently Analyzed with
        Annual Revenues in US$ Million for the Years 2000 through
        2010 (includes corresponding Graph/Chart)                       III-39

        Table 35: US Long-term Projections for Interactive Voice
        Response (IVR) Systems by End-Use Sector - Banking/ Finance,
        Telecom, Insurance, Travel/Hospitality, Healthcare and Other
        Markets Independently Analyzed with Annual Revenues in US$
        Million for the Years 2011 through  2015 (includes
        corresponding Graph/Chart)                                      III-40

        Table 36: US 10-Year Perspective for Interactive Voice
        Response (IVR) Systems by Product Segment - Percentage
        Breakdown of Revenues for Less than 24 Ports, 25 to 46
        Ports, 47 to 64 Ports and 65 and Above Ports for  the years
        2003, 2008 and 2012 (includes  corresponding Graph/Chart)       III-41

        Table 37: US 10-Year Perspective for Interactive Voice
        Response (IVR) Systems by End-Use Sector - Percentage
        Breakdown of Revenues for Banking/Finance, Telecom,
        Insurance, Travel/Hospitality, Healthcare and Other Markets
        for the years 2003, 2008 and 2012  (includes corresponding
        Graph/Chart)                                                    III-42

  2. Canada                                                             III-43
      A.Market Analysis                                                 III-43
        Outlook                                                         III-43
         Table 38: Canadian Market for Traditional IVR Shipments:
         Percentage Share Breakdown of Revenues  for DTMF  and
         Speech Enabled IVR Systems for Years 2005, 2007  and 2009
         (includes corresponding Graph/Chart)                           III-43
        Recent Industry Activity                                        III-43
        Key Players                                                     III-43
      B.Market Analytics                                                III-45
        Table 39: Canadian Recent Past, Current & Future Analysis
        for Interactive Voice Response (IVR) Systems by Product
        Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports
        and 65 and Above Ports Markets Independently Analyzed  with
        Annual Revenues in US$ Million for the Years 2000 through
        2010 (includes corresponding Graph/Chart)                       III-45

        Table 40: Canadian Long-term Projections for Interactive
        Voice Response (IVR) Systems by Product Segment -  Less than
        24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above
        Ports Markets Independently Analyzed with Annual Revenues in
        US$ Million for the Years 2011  through 2015 (includes
        corresponding Graph/Chart)                                      III-46

        Table 41: Canadian 10-Year Perspective for Interactive Voice
        Response (IVR) Systems by Product Segment - Percentage
        Breakdown of Revenues for Less than 24 Ports, 25 to 46
        Ports, 47 to 64 Ports and 65 and Above Ports  for the years
        2003, 2008 and 2012 (includes  corresponding Graph/Chart)       III-47

  3. Europe                                                             III-48
      A.Market Analysis                                                 III-48
        Outlook                                                         III-48
        Recent Industry Activity/Product Launches                       III-48
        Philips Speech Processing (United Kingdom) - A Key Player       III-51
      B.Market Analytics                                                III-52
        Table 42: European Recent Past, Current & Future Analysis
        for Interactive Voice Response (IVR) Systems by Product
        Segment - Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports
        and 65 and Above Ports Markets Independently Analyzed  with
        Annual Revenues in US$ Million for the Years 2000 through
        2010 (includes corresponding Graph/Chart)                       III-52

        Table 43: European Long-term Projections for Interactive
        Voice Response (IVR) Systems by Product Segment -  Less than
        24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65 and Above
        Ports Markets Independently Analyzed with Annual Revenues in
        US$ Million for the Years 2011  through 2015 (includes
        corresponding Graph/Chart)                                      III-53

        Table 44: European 10-Year Perspective for Interactive Voice
        Response (IVR) Systems by Product Segment - Percentage
        Breakdown of Revenues for Less than  24 Ports, 25 to 46
        Ports, 47 to 64 Ports and 65 and  Above Ports for the years
        2003, 2008 and 2012  (includes corresponding Graph/Chart)       III-54

  4. Rest of World                                                      III-55
      A.Market Analysis                                                 III-55
        Current & Future Analysis                                       III-55
        Asia-Pacific                                                    III-55
         Overview                                                       III-55
         Southeast Asian Companies Adapting IVR  Systems                III-55
         Speech Recognition Technology in India: Yet to  Take Off       III-55
         Market Trends                                                  III-56
          Asia-Pacific IVR Market Embraces Incredible  Growth Potential III-56
          IVR Systems to Witness Advancement in  Speech Recognition     III-56
          IP Technology in IVR Systems to  Gain Acceptance              III-56
        Latin America: Market Overview                                  III-56
         Competitive Scenario                                           III-56
        Recent Industry Activity /Product Launch                        III-57
      B.Market Analytics                                                III-61
        Table 45: Rest of World Recent Past, Current &  Future
        Analysis for Interactive Voice Response  (IVR) Systems by
        Product Segment - Less than  24 Ports, 25 to 46 Ports, 47 to
        64 Ports and 65  and Above Ports Markets Independently
        Analyzed  with Annual Revenues in US$ Million for  the Years
        2000 through 2010 (includes  corresponding Graph/Chart)         III-61

        Table 46: Rest of World Long-term Projections for
        Interactive Voice Response (IVR) Systems by Product Segment - 
        Less than 24 Ports, 25 to 46 Ports, 47 to 64 Ports and 65
        and Above Ports Markets Independently Analyzed with Annual
        Revenues in US$ Million for the Years 2011 through  2015
        (includes corresponding Graph/Chart)                            III-62

        Table 47: Rest of World 10-Year Perspective for Interactive
        Voice Response (IVR) Systems by Product Segment - Percentage
        Breakdown of Revenues for Less than 24 Ports, 25 to 46
        Ports, 47 to 64 Ports and 65 and Above Ports  for the years
        2003, 2008 and 2012 (includes  corresponding Graph/Chart)       III-63


 IV. COMPETITIVE LANDSCAPE