This report analyzes the worldwide markets for Professional Service Automation (PSA) Software in US$ Million. The report provides separate comprehensive analytics for the US, Canada, Japan, Europe, Asia-Pacific, and Rest of World.  Annual estimates and forecasts are provided for the period 2009 through 2017. Also, a six-year historic analysis is provided for these markets. The report profiles 49 companies including many key and niche players such as ADERANT Holdings, Inc., Aplicor Inc., Autotask Corporation, Compuware Corporation, Connectwise, Inc., Deltek, Inc., Elite Information Systems, Inc., Greentree International Ltd., IPM Global Software, Microsoft Dynamics, NetSuite OpenAir, Oracle Corp., Planview, Inc., Sage (UK) Limited, SAP AG, Tenrox, and Unit4 N.V.  Market data and analytics are derived from primary and secondary research. Company profiles are mostly extracted from URL research and reported select online sources.

TABLE OF CONTENTS

PROFESSIONAL SERVICE AUTOMATION (PSA) SOFTWARE					MCP-6517
A GLOBAL STRATEGIC BUSINESS REPORT	


                                            CONTENTS



  1. INTRODUCTION, METHODOLOGY & PRODUCT DEFINITIONS                    1
      Study Reliability and Reporting Limitations                       1
      Disclaimers                                                       2
      Data Interpretation & Reporting Level                             3
       Quantitative Techniques & Analytics                              3
      Product Definition and Scope of Study                             3

  2. INDUSTRY OVERVIEW                                                  4
      A Curtain Raiser                                                  4
       Evolution of PSA Software As a Business Model                    5
      Current Scenario: A Review                                        6
       Cooling World Economy Temporarily Sours Prospects for PSA
        Software                                                        6
       The World Beyond Recession                                       7
      Outlook                                                           7
      Noteworthy Market Trends & Drivers                                8
       Cost Savings: A Sharp Edged Benefit Driving the Uptake of PSA
        Solutions                                                       8
       The Cloud Euphoria                                               8
       Optimum Resource Utilization                                     9
       Customer Centric PSA Ignites Interest                            9
       Developing Countries Stand At the Forefront of Growth            9
       Integration of PSA Into ERP: The Current Focus Area              10
       Small and Mid-Sized Businesses: The New Focus Segment            10
       Increasing Number of PSOs Prefer SaaS Over On-Premise            10
      Competition: A Review                                             11
       Market in Consolidation Mode                                     11

  3. PRODUCT OVERVIEW                                                   12
      Definition                                                        12
       Explaining Professional Services Firms                           12
       Prerequisites of an Ideal PSA                                    12
       Benefits of PSA Software                                         13
        Streamlining of Operation and Execution                         13
        Improvement of Business Performance                             14
        Winning More Business                                           14
       Comparing PSA with other Systems                                 14
      OVERVIEW OF END-USE SEGMENTS                                      16
       Corporate                                                        16
       Consulting                                                       17
       Accounting                                                       17
       Construction                                                     18

  4. PRODUCT LAUNCHES                                                   20
      LabTech Software Unveils LabTech 2010.2                           20
      Compuware Updates Compuware Changepoint                           20
      ConnectWise Introduces Updates to PSA Software                    20
      ConnectWise Unveils ConnectWise 2010 Phase 3                      21
      Aspire Technologies Unveils QuoteWerks Version 4.5 Build 4        21
      SAP AG Unveils mySAP™ Professional Services                       22
      Assistance Software to Introduce Assistance PSA for Microsoft
       Dynamics CRMTM                                                   22
      Isosceles Finance Introduces Professional Services Automation
       Service                                                          23
      Pink Elephant Rolls out Project Management Service Offering       23
      NetSuite Introduces New Version of ‘NetSuite OpenAir' for
       European and UK Market                                           23
      Tenrox Unveils Summer Heat 2009                                   24
      Appirio Introduces PSA Solution                                   25
      Severa Launches Severa 3                                          25
      Appirio Introduces PSA Application                                26

  5. RECENT INDUSTRY ACTIVITY                                           27
      Financial Force Purchases Appirio PSA                             27
      Visma Takes Over Severa                                           27
      Deltek Takes Over Maconomy                                        27
      BMC Software Takes Over Phurnace Software                         28
      Autotask Takes Over Assets of VARStreet                           28
      Lawson Software to Acquire Account4                               29
      Eclipse Computing Enters into Partnership with Tenrox             29
      Cloud Services Depot Enters into Partnership with Gaeltek         30
      Tigerpaw Enters into Partnership with Reilly Telecom              30
      NetSuite Expands Reach of NetSuite OpenAir                        30
      Quest Software and Tigerpaw Conclude Technical Integration        30
      VaultLogix Integrates Online Backup Solution with Autotask PSA
       Software                                                         31
      Lloyd's Register Group Implements NetSuite OpenAir PSA Software   31
      Software Implements NetSuite PSA Solution                         32
      SonicWALL GSM Integrates with Autotask PSA Platform               32
      6fusion Integrates with ConnectWise PSA                           33
      Isosceles Finance Expands Service Portfolio to Include PSA        33
      ConnectWise Takes Over CoreConnex                                 33
      Oracle Takes Over Primavera Software                              34
      OpenAir and AIPEX Enter into Partnership                          34
      Roaring Penguin Software Integrates with Connect Wise PSA
       Software                                                         34
      NetSuite to Acquire QuickArrow                                    35
      NetSuite to Acquire OpenAir                                       35
      SonicWALL Enters into Integration Partnership with ConnectWise    36

  6. FOCUS ON SELECT PLAYERS                                            37
      ADERANT Holdings, Inc. (US)                                       37
      Aplicor Inc (US)                                                  37
      Autotask Corporation (US)                                         37
      Compuware Corporation (US)                                        38
      Connectwise, Inc (US)                                             38
      Deltek, Inc (US)                                                  39
      Elite Information Systems, Inc (US)                               39
      Greentree International Ltd (New Zealand)                         39
      IPM Global Software (US)                                          40
      Microsoft Dynamics (US)                                           40
      NetSuite OpenAir (US)                                             41
      Oracle Corp (US)                                                  41
      Planview, Inc. (US)                                               41
      Sage (UK) Limited                                                 42
      SAP AG (Germany)                                                  42
      Tenrox (US)                                                       43
      Unit4 N.V. (The Netherlands)                                      43

  7. GLOBAL MARKET PERSPECTIVE                                          44
      Table 1: World Recent Past, Current and Future Analysis for
      Professional Service Automation (PSA) Software by Geographic
      Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
      World Markets Independently Analyzed with Annual Sales in US$
      Million for Years 2009 through 2017 (includes corresponding
      Graph/Chart)                                                      44

      Table 2: World Historic Review for Professional Service
      Automation (PSA) Software by Geographic Region - US, Canada,
      Japan, Europe, Asia-Pacific, and Rest of World Markets
      Independently Analyzed with Annual Sales in US$ Million for
      Years 2003 through 2008 (includes corresponding Graph/Chart)      45

      Table 3: World 15-Year Perspective for Professional Service
      Automation (PSA) Software by Geographic Region - US, Canada,
      Japan, Europe, Asia-Pacific, and Rest of World Markets for
      Years 2003, 2010 and 2017(includes corresponding Graph/Chart)     46
      End-Use Industry                                                  47
      Table 4: World Recent Past, Current and Future Analysis for
      Professional Service Automation (PSA) Software in Consulting
      Industry by Geographic Region - US, Canada, Japan, Europe,
      Asia-Pacific, and Rest of World Markets Independently Analyzed
      with Annual Sales in US$ Million for Years 2009 through 2017
      (includes corresponding Graph/Chart)                              47

      Table 5: World Historic Review for Professional Service
      Automation (PSA) Software in Consulting Industry by Geographic
      Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
      World Markets Independently Analyzed with Annual Sales in US$
      Million for Years 2003 through 2008 (includes corresponding
      Graph/Chart)                                                      48

      Table 6: World 15-Year Perspective for Professional Service
      Automation (PSA) Software in Consulting Industry by Geographic
      Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
      World Markets for Years 2003, 2010 and 2017 (includes
      corresponding Graph/Chart)                                        49

      Table 7: World Recent Past, Current and Future Analysis for
      Professional Service Automation (PSA) Software in Corporate
      Industry by Geographic Region - US, Canada, Japan, Europe,
      Asia-Pacific, and Rest of World Markets Independently Analyzed
      with Annual Sales in US$ Million for Years 2009 through 2017
      (includes corresponding Graph/Chart)                              50

      Table 8: World Historic Review for Professional Service
      Automation (PSA) Software in Corporate Industry by Geographic
      Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
      World Markets Independently Analyzed with Annual Sales in US$
      Million for Years 2003 through 2008 (includes corresponding
      Graph/Chart)                                                      51

      Table 9: World 15-Year Perspective for Professional Service
      Automation (PSA) Software in Corporate Industry by Geographic
      Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
      World Markets for Years 2003, 2010 and 2017 (includes
      corresponding Graph/Chart)                                        52

      Table 10: World Recent Past, Current and Future Analysis for
      Professional Service Automation (PSA) Software in Construction
      Industry by Geographic Region - US, Canada, Japan, Europe,
      Asia-Pacific, and Rest of World Markets Independently Analyzed
      with Annual Sales in US$ Million for Years 2009 through 2017
      (includes corresponding Graph/Chart)                              53

      Table 11: World Historic Review for Professional Service
      Automation (PSA) Software in Construction Industry by
      Geographic Region - US, Canada, Japan, Europe, Asia-Pacific,
      and Rest of World Markets Independently Analyzed with Annual
      Sales in US$ Million for Years 2003 through 2008 (includes
      corresponding Graph/Chart)                                        54

      Table 12: World 15-Year Perspective for Professional Service
      Automation (PSA) Software in Construction Industry by
      Geographic Region - US, Canada, Japan, Europe, Asia-Pacific,
      and Rest of World Markets for Years 2003, 2010 and 2017
      (includes corresponding Graph/Chart)                              55

      Table 13: World Recent Past, Current and Future Analysis for
      Professional Service Automation (PSA) Software in Accounting
      Industry by Geographic Region - US, Canada, Japan, Europe,
      Asia-Pacific, and Rest of World Markets Independently Analyzed
      with Annual Sales in US$ Million for Years 2009 through 2017
      (includes corresponding Graph/Chart)                              56

      Table 14: World Historic Review for Professional Service
      Automation (PSA) Software in Accounting Industry by Geographic
      Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
      World Markets Independently Analyzed with Annual Sales in US$
      Million for Years 2003 through 2008 (includes corresponding
      Graph/Chart)                                                      57

      Table 15: World 15-Year Perspective for Professional Service
      Automation (PSA) Software in Accounting Industry by Geographic
      Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
      World Markets for Years 2003, 2010 and 2017 (includes
      corresponding Graph/Chart)                                        58

      Table 16: World Recent Past, Current and Future Analysis for
      Professional Service Automation (PSA) Software in Other
      Industry by Geographic Region - US, Canada, Japan, Europe,
      Asia-Pacific, and Rest of World Markets Independently Analyzed
      with Annual Sales in US$ Million for Years 2009 through 2017
      (includes corresponding Graph/Chart)                              59

      Table 17: World Historic Review for Professional Service
      Automation (PSA) Software in Other Industry by Geographic
      Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
      World Markets Independently Analyzed with Annual Sales in US$
      Million for Years 2003 through 2008 (includes corresponding
      Graph/Chart)                                                      60

      Table 18: World 15-Year Perspective for Professional Service
      Automation (PSA) Software in Other Industry by Geographic
      Region - US, Canada, Japan, Europe, Asia-Pacific, and Rest of
      World Markets for Years 2003, 2010 and 2017 (includes
      corresponding Graph/Chart)                                        61

  8. THE UNITED STATES                                                  62
       Market Analysis                                                  62
        Table 19: US Recent Past, Current and Future Analysis for
        Professional Service Automation (PSA) Software by End-Use
        Industry - Consulting, Corporate, Construction, Accounting,
        and Other Markets Independently Analyzed with Annual Sales
        in US$ Million for Years 2009 through 2017 (includes
        corresponding Graph/Chart)                                      62

        Table 20: US Historic Review for Professional Service
        Automation (PSA) Software by End-Use Industry - Consulting,
        Corporate, Construction, Accounting, and Other Markets
        Independently Analyzed with Annual Sales in US$ Million for
        Years 2003 through 2008 (includes corresponding Graph/Chart)    63

        Table 21: US 15-Year Perspective for Professional Service
        Automation (PSA) Software by End-Use Industry - Percentage
        Breakdown of Dollar Sales for Consulting, Corporate,
        Construction, Accounting, and Other Markets for Years 2003,
        2010 and 2017 (includes corresponding Graph/Chart)              64

  9. CANADA                                                             65
       Market Analysis                                                  65
        Table 22: Canadian Recent Past, Current and Future Analysis
        for Professional Service Automation (PSA) Software by
        End-Use Industry - Consulting, Corporate, Construction,
        Accounting, and Other Markets Independently Analyzed with
        Annual Sales in US$ Million for Years 2009 through 2017
        (includes corresponding Graph/Chart)                            65

        Table 23: Canadian Historic Review for Professional Service
        Automation (PSA) Software by End-Use Industry - Consulting,
        Corporate, Construction, Accounting, and Other Markets
        Independently Analyzed with Annual Sales in US$ Million for
        Years 2003 through 2008 (includes corresponding Graph/Chart)    66

        Table 24: Canadian 15-Year Perspective for Professional
        Service Automation (PSA) Software by End-Use Industry -
        Percentage Breakdown of Dollar Sales for Consulting,
        Corporate, Construction, Accounting, and Other Markets for
        Years 2003, 2010 and 2017 (includes corresponding
        Graph/Chart)                                                    67

  10. JAPAN                                                             68
       Market Analysis                                                  68
        Table 25: Japanese Recent Past, Current and Future Analysis
        for Professional Service Automation (PSA) Software by
        End-Use Industry - Consulting, Corporate, Construction,
        Accounting, and Other Markets Independently Analyzed with
        Annual Sales in US$ Million for Years 2009 through 2017
        (includes corresponding Graph/Chart)                            68

        Table 26: Japanese Historic Review for Professional Service
        Automation (PSA) Software by End-Use Industry - Consulting,
        Corporate, Construction, Accounting, and Other Markets
        Independently Analyzed with Annual Sales in US$ Million for
        Years 2003 through 2008 (includes corresponding Graph/Chart)    69

        Table 27: Japanese 15-Year Perspective for Professional
        Service Automation (PSA) Software by End-Use Industry -
        Percentage Breakdown of Dollar Sales for Consulting,
        Corporate, Construction, Accounting, and Other Markets for
        Years 2003, 2010 and 2017 (includes corresponding
        Graph/Chart)                                                    70

  11. EUROPE                                                            71
       Market Analysis                                                  71
        Table 28: European Recent Past, Current and Future Analysis
        for Professional Service Automation (PSA) Software by
        Geographic Region - France, Germany, Italy, UK, and Rest of
        Europe Markets Independently Analyzed with Annual Sales
        Figures in US$ Million for Years 2009 through 2017 (includes
        corresponding Graph/Chart)                                      71

        Table 29: European Recent Past, Current and Future Analysis
        for Professional Service Automation (PSA) Software by
        End-Use Industry - Consulting, Corporate, Construction,
        Accounting, and Other Markets Independently Analyzed with
        Annual Sales in US$ Million for Years 2009 through 2017
        (includes corresponding Graph/Chart)                            72

        Table 30: European Historic Review for Professional Service
        Automation (PSA) Software by Geographic Region - France,
        Germany, Italy, UK, and Rest of Europe Markets Independently
        Analyzed with Annual Sales Figures in US$ Million for Years
        2003 through 2008 (includes corresponding Graph/Chart)          73

        Table 31: European Historic Review for Professional Service
        Automation (PSA) Software by End-Use Industry - Consulting,
        Corporate, Construction, Accounting, and Other Markets
        Independently Analyzed with Annual Sales in US$ Million for
        Years 2003 through 2008 (includes corresponding Graph/Chart)    74

        Table 32: European 15-Year Perspective for Professional
        Service Automation (PSA) Software by Geographic Region -
        Percentage Breakdown of Dollar Sales for France, Germany,
        Italy, UK, and Rest of Europe Markets for Years 2003, 2010
        and 2017 (includes corresponding Graph/Chart)                   75

        Table 33: European 15-Year Perspective for Professional
        Service Automation (PSA) Software by End-Use Industry -
        Percentage Breakdown of Dollar Sales for Consulting,
        Corporate, Construction, Accounting, and Other Markets for
        Years 2003, 2010 and 2017 (includes corresponding
        Graph/Chart)                                                    76

  11a. FRANCE                                                           77
       Market Analysis                                                  77
        Table 34: French Recent Past, Current and Future Analysis
        for Professional Service Automation (PSA) Software by
        End-Use Industry - Consulting, Corporate, Construction,
        Accounting, and Other Markets Independently Analyzed with
        Annual Sales in US$ Million for Years 2009 through 2017
        (includes corresponding Graph/Chart)                            77

        Table 35: French Historic Review for Professional Service
        Automation (PSA) Software by End-Use Industry - Consulting,
        Corporate, Construction, Accounting, and Other Markets
        Independently Analyzed with Annual Sales in US$ Million for
        Years 2003 through 2008 (includes corresponding Graph/Chart)    78

        Table 36: French 15-Year Perspective for Professional
        Service Automation (PSA) Software by End-Use Industry -
        Percentage Breakdown of Dollar Sales for Consulting,
        Corporate, Construction, Accounting, and Other Markets for
        Years 2003, 2010 and 2017 (includes corresponding
        Graph/Chart)                                                    79

  11b. GERMANY                                                          80
       Market Analysis                                                  80
        Table 37: German Recent Past, Current and Future Analysis
        for Professional Service Automation (PSA) Software by
        End-Use Industry - Consulting, Corporate, Construction,
        Accounting, and Other Markets Independently Analyzed with
        Annual Sales in US$ Million for Years 2009 through 2017
        (includes corresponding Graph/Chart)                            80

        Table 38: German Historic Review for Professional Service
        Automation (PSA) Software by End-Use Industry - Consulting,
        Corporate, Construction, Accounting, and Other Markets
        Independently Analyzed with Annual Sales in US$ Million for
        Years 2003 through 2008 (includes corresponding Graph/Chart)    81

        Table 39: German 15-Year Perspective for Professional
        Service Automation (PSA) Software by End-Use Industry -
        Percentage Breakdown of Dollar Sales for Consulting,
        Corporate, Construction, Accounting, and Other Markets for
        Years 2003, 2010 and 2017 (includes corresponding
        Graph/Chart)                                                    82

  11c. ITALY                                                            83
       Market Analysis                                                  83
        Table 40: Italian Recent Past, Current and Future Analysis
        for Professional Service Automation (PSA) Software by
        End-Use Industry - Consulting, Corporate, Construction,
        Accounting, and Other Markets Independently Analyzed with
        Annual Sales in US$ Million for Years 2009 through 2017
        (includes corresponding Graph/Chart)                            83

        Table 41: Italian Historic Review for Professional Service
        Automation (PSA) Software by End-Use Industry - Consulting,
        Corporate, Construction, Accounting, and Other Markets
        Independently Analyzed with Annual Sales in US$ Million for
        Years 2003 through 2008 (includes corresponding Graph/Chart)    84

        Table 42: Italian 15-Year Perspective for Professional
        Service Automation (PSA) Software by End-Use Industry -
        Percentage Breakdown of Dollar Sales for Consulting,
        Corporate, Construction, Accounting, and Other Markets for
        Years 2003, 2010 and 2017 (includes corresponding
        Graph/Chart)                                                    85

  11d. UNITED KINGDOM                                                   86
       Market Analysis                                                  86
        Table 43: UK Recent Past, Current and Future Analysis for
        Professional Service Automation (PSA) Software by End-Use
        Industry - Consulting, Corporate, Construction, Accounting,
        and Other Markets Independently Analyzed with Annual Sales
        in US$ Million for Years 2009 through 2017 (includes
        corresponding Graph/Chart)                                      86

        Table 44: UK Historic Review for Professional Service
        Automation (PSA) Software by End-Use Industry - Consulting,
        Corporate, Construction, Accounting, and Other Markets
        Independently Analyzed with Annual Sales in US$ Million for
        Years 2003 through 2008 (includes corresponding Graph/Chart)    87

        Table 45: UK 15-Year Perspective for Professional Service
        Automation (PSA) Software by End-Use Industry - Percentage
        Breakdown of Dollar Sales for Consulting, Corporate,
        Construction, Accounting, and Other Markets for Years 2003,
        2010 and 2017 (includes corresponding Graph/Chart)              88

  11e. REST OF EUROPE                                                   89
       Market Analysis                                                  89
        Table 46: Rest of Europe Recent Past, Current and Future
        Analysis for Professional Service Automation (PSA) Software
        by End-Use Industry - Consulting, Corporate, Construction,
        Accounting, and Other Markets Independently Analyzed with
        Annual Sales in US$ Million for Years 2009 through 2017
        (includes corresponding Graph/Chart)                            89

        Table 47: Rest of Europe Historic Review for Professional
        Service Automation (PSA) Software by End-Use Industry -
        Consulting, Corporate, Construction, Accounting, and Other
        Markets Independently Analyzed with Annual Sales in US$
        Million for Years 2003 through 2008 (includes corresponding
        Graph/Chart)                                                    90

        Table 48: Rest of Europe 15-Year Perspective for
        Professional Service Automation (PSA) Software by End-Use
        Industry - Percentage Breakdown of Dollar Sales for
        Consulting, Corporate, Construction, Accounting, and Other
        Markets for Years 2003, 2010 and 2017 (includes
        corresponding Graph/Chart)                                      91

  12. ASIA-PACIFIC                                                      92
       Market Analysis                                                  92
        Table 49: Asia-Pacific Recent Past, Current and Future
        Analysis for Professional Service Automation (PSA) Software
        by End-Use Industry - Consulting, Corporate, Construction,
        Accounting, and Other Markets Independently Analyzed with
        Annual Sales in US$ Million for Years 2009 through 2017
        (includes corresponding Graph/Chart)                            92

        Table 50: Asia-Pacific Historic Review for Professional
        Service Automation (PSA) Software by End-Use Industry -
        Consulting, Corporate, Construction, Accounting, and Other
        Markets Independently Analyzed with Annual Sales in US$
        Million for Years 2003 through 2008 (includes corresponding
        Graph/Chart)                                                    93

        Table 51: Asia-Pacific 15-Year Perspective for Professional
        Service Automation (PSA) Software by End-Use Industry -
        Percentage Breakdown of Dollar Sales for Consulting,
        Corporate, Construction, Accounting, and Other Markets for
        Years 2003, 2010 and 2017 (includes corresponding
        Graph/Chart)                                                    94

  13. REST OF WORLD                                                     95
       Market Analysis                                                  95
        Table 52: Rest of World Recent Past, Current and Future
        Analysis for Professional Service Automation (PSA) Software
        by End-Use Industry - Consulting, Corporate, Construction,
        Accounting, and Other Markets Independently Analyzed with
        Annual Sales in US$ Million for Years 2009 through 2017
        (includes corresponding Graph/Chart)                            95

        Table 53: Rest of World Historic Review for Professional
        Service Automation (PSA) Software by End-Use Industry -
        Consulting, Corporate, Construction, Accounting, and Other
        Markets Independently Analyzed with Annual Sales in US$
        Million for Years 2003 through 2008 (includes corresponding
        Graph/Chart)                                                    96

        Table 54: Rest of World 15-Year Perspective for Professional
        Service Automation (PSA) Software by End-Use Industry -
        Percentage Breakdown of Dollar Sales for Consulting,
        Corporate, Construction, Accounting, and Other Markets for
        Years 2003, 2010 and 2017 (includes corresponding
        Graph/Chart)                                                    97


 COMPETITIVE LANDSCAPE

     Total Companies Profiled: 49 (including Divisions/Subsidiaries - 51)

     ------------------------------------------
     Region/Country                     Players
     ------------------------------------------
     The United States                    28
     Canada                                4
     Europe                               14
      Germany                              1
      The United Kingdom                   6
      Rest of Europe                       7
     Asia-Pacific (Excluding Japan)        5
     ------------------------------------------