The World enterprise telephony platform and endpoint market study provides an in-depth analysis for the enterprise telephony market, which includes traditional telephony (TDM) and IP enterprise telephony (including the IP PBX market, IP desktop phone market and IP desktop communication clients) This study provides global market share by line shipments and revenues, IP desktop phone market share by units and revenues and IP desktop communication clients by units and revenue. Also global forecasts for shipments and revenues are provided. The study includes NA, EMEA, CALA, APAC.

TABLE OF CONTENTS

 Introduction
                                                 10
   Research Background
                                                11-12
   Market Definitions
                                                13-15
   Research Scope and Methodology
                                                16-19
   Executive Summary

                                                 20
  Market Characteristics
                                                21-24
   State of the Market
                                                25-27
   Market Engineering Measurements
                                                28-30
   Market Drivers
                                                31-33
   Market Restraints
                                                34-35
   Main Market Trends ­ Communication Systems
   Main Market Trends - Endpoints               36-37

  Competitive Analysis                           38
   Competitive Structure                        39-40
   Market Share Analysis                        41-46
   Key Vendor Announcements                     47-48
   Vendor Support for Key Technology Trends      49
   Regional Analysis                                       50
    Regional Split                                         51
    Regional Findings                                     52-60
          NA Findings and Market Share
          EMEA Findings and Market Share
          APAC Findings and Market Share
          CALA Findings and Market Share

   Market Size and Forecasts                               61
     Factors Affecting Demand and Revenue Forecasts        62
     Forecast Assumptions                                 63-64
     Line Shipment and Revenue Forecasts                  65-76

          Total Line Shipment Forecasts
          Total Revenue Forecasts
          IP Telephony Line Shipment Forecasts
          IP Telephony Line Revenue Forecasts
          Traditional Telephony Line Shipment Forecasts
          Traditional Telephony Line Revenue Forecasts
                                                          77-78
   IP Desktop Phone Shipment and Revenue Forecasts
                                                          79-80
   Desktop Client Shipment Forecasts
                                                          81-85

LIST OF FIGURES

Enterprise Telephony Platform and Endpoint Markets: Market Drivers Ranked in the Order of Impact
for Telephony Platform (World), 2010-2016                                                                           28-29
Enterprise Telephony Platform and Endpoint Markets: Market Drivers Ranked in the Order of Impact
for IP Endpoints (World), 2010-2016                                                                                 30
Enterprise Telephony Platform and Endpoint Markets: Market Restraints Ranked in the Order of Impact
for Telephony Platform (World), 2010-2016                                                                           31-32
Enterprise Telephony Platform and Endpoint Markets: Market Restraints Ranked in the Order of Impact
for IP Endpoints (World), 2010-2016                                                                                 33
Enterprise Telephony Platform and Endpoint Markets: Competitive Structure for Telephony Platform (World), 2010      39
Enterprise Telephony Platform and Endpoint Markets: Competitive Structure for IP Endpoints (World), 2010            40
Enterprise Telephony Platform and Endpoint Markets: Competitive Announcements (World), 2010                         47-48
Enterprise Telephony Platform and Endpoint Markets: Total Line Shipment Forecasts for Telephony
Platform (World), 2009-2017                                                                                         65
Enterprise Telephony Platform and Endpoint Markets: Total Revenue Forecasts for Telephony Platform
(World), 2009-2017                                                                                                  67
Enterprise Telephony Platform and Endpoint Markets: Line Shipment Forecasts for IP Telephony (World), 2009-2017     69
Enterprise Telephony Platform and Endpoint Markets: Revenue Forecasts for IP Telephony (World), 2009-2017           71
Enterprise Telephony Platform and Endpoint Markets: Line Shipment Forecasts for Traditional Telephony
(World), 2009-2017                                                                                                  73
Enterprise Telephony Platform and Endpoint Markets: Revenue Forecasts for Traditional Telephony (World),
2009-2017                                                                                                           75
Enterprise Telephony Platform and Endpoint Markets: Unit Shipment and Revenue Forecasts for IP Desktop
Phone (World), 2009-2017                                                                                            77
Enterprise Telephony Platform and Endpoint Markets: Unit Shipment Forecasts for Desktop Client (World), 2009-2017   79
                                                                                                           
LIST OF CHARTS

Enterprise Telephony Platform and Endpoint Markets: Total Line License Shipment By Type of Telephony
Platform (World), 2010                                                                                       18
Enterprise Telephony Platform and Endpoint Markets: Market Engineering Measurements
for Telephony Platforms (World), 2010                                                                        25
Enterprise Telephony Platform and Endpoint Markets: Market Engineering Measurements
for IP Desktop Phones (World), 2010                                                                          26
Enterprise Telephony Platform and Endpoint Markets: Market Engineering Measurements
for Desktop Clients (World), 2010                                                                            27
Enterprise Telephony Platform and Endpoint Markets: Company Market Share by Total Line
Shipments for Telephony Platform (World), 2010                                                               41
Enterprise Telephony Platform and Endpoint Markets: Company Market Share by Total Platform
Revenues for Telephony Platform (World), 2010                                                                42
Enterprise Telephony Platform and Endpoint Markets: Company Market Share by IP Telephony
Lines and Revenues for Telephony Platform (World), 2010                                                      43
Enterprise Telephony Platform and Endpoint Markets: Company Market Share by Traditional (TDM)
Telephony Lines & Revenues for Telephony Platform (World), 2010                                              44
Enterprise Telephony Platform and Endpoint Markets: Company Market Share by Unit Shipments
for IP Desktop Phone (World), 2010                                                                           45
Enterprise Telephony Platform and Endpoint Markets: Company Market Share by Unit Shipments
for Independent Vendor SIP Desktop Phone (World), 2010                                                       45
Enterprise Telephony Platform and Endpoint Markets: Company Market Share by Units and Revenues
For Desktop Client (World), 2010                                                                             46
Enterprise Telephony Platform and Endpoint Markets: Vendor Support for Key Technology Trends (World), 2010   49
Enterprise Telephony Platform and Endpoint Markets: Total Revenue Forecasts by Region for Telephony
Platform (World), 2009-2017                                                                                 51
Enterprise Telephony Platform and Endpoint Markets: Company Market Share by Total Line Shipments
for Telephony Platform (North America), 2010                                                                54
Enterprise Telephony Platform and Endpoints Market: Company Market Share by Total Line Shipments
for Telephony Platform (Europe, the Middle East and Africa ), 2010                                          56
Enterprise Telephony Platform and Endpoint Markets: Company Market Share by Total Line
Shipments for Telephony Platform (Asia Pacific), 2010                                                       58
Enterprise Telephony Platform and Endpoint Markets: Company Market Share by Total Line
Shipments for Telephony Platform (Central America and Latin America ), 2010                                 60
Enterprise Telephony Platform and Endpoint Markets: Total Line Shipment Forecasts for Telephon
Platform (World), 2009-2017                                                                                 66
Enterprise Telephony Platform and Endpoint Markets: Total Revenue Forecasts for Telephony
Platform (World), 2009-2017                                                                                 68
Enterprise Telephony Platform and Endpoint Markets: Line Shipment Forecasts for IP Telephony
(World), 2009-2017                                                                                          70
Enterprise Telephony Platform and Endpoint Markets: Revenue Forecasts for IP Telephony (World), 2009-2017   72
Enterprise Telephony Platform and Endpoint Markets: Line Shipment Forecasts for Traditional Telephony
(World), 2009-2017                                                                                          74
Enterprise Telephony Platform and Endpoint Markets: Revenue Forecasts for Traditional Telephony
(World), 2009-2017                                                                                          76
Enterprise Telephony Platform and Endpoint Markets: Unit Shipment and Revenue Forecasts
for IP Desktop Phone (World), 2009-2017                                                                     78
Enterprise Telephony Platform and Endpoint Markets: Unit Shipment Forecasts for Desktop Client
(World), 2009-2017